Senior Research Strategist

Microsoft; Town of Texas, Irving (WI, TX); Remote; USD 80,000 - 150,000; Full time

Job summary

Join a forward-thinking organization as a Senior Research Strategist, where you will play a pivotal role in enhancing customer experiences through innovative design and strategic workshops. This position offers the opportunity to work in a collaborative environment that values diverse perspectives and creativity. You will engage with executives and lead research initiatives that drive AI transformations. Embrace the flexibility of remote work while contributing to a culture of inclusion and growth. If you are passionate about customer-centric design and thrive in a fast-paced setting, this role is perfect for you.

Qualifications

• Experience in leading customer-facing workshops focusing on AI-driven transformations.
• Proficient in qualitative research methods including interviews and surveys.

Responsibilities

• Design and lead co-creation workshops, both in-person and virtual.
• Manage executive stakeholder expectations and communicate complex concepts.

Skills

Customer Experience Design

Design Thinking

Research Methods

Stakeholder Management

Workshop Facilitation

Education

Bachelor's Degree in Design or Related Field

Master's Degree Preferred

Job description

Overview

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Join CE&S and help us build a future where customers choose us not only for industry-leading products and services but also for differentiated, connected customer experiences. The Global Customer Success (GCS) organization leads efforts to create this experience through support offer creation, digital transformation across our tools, and operational excellence.

We are looking for a Senior Research Strategist to join the Experience Strategy & Design Studio team. Our team is strategic, focusing on large-scale end-to-end experiences, engaging with executives, and working within a horizontal team format to influence and partner across Microsoft. Our work is fast-paced, agile, and iterative.

You might be a good fit if you value:

• An inclusive, collaborative environment that encourages diverse perspectives
• A culture of thought leadership centered on customer-centricity
• Creative freedom to energize stakeholders through storytelling and visual artifacts
• The ability to navigate ambiguous and complex customer challenges
• A diverse, energetic team across four countries

This role offers flexibility, including up to 100% remote work.

Microsoft's mission is to empower every person and organization to achieve more. We foster a growth mindset, innovation, collaboration, and a culture of inclusion based on respect, integrity, and accountability.

Responsibilities

1. Design and lead customer-facing co-creation workshops, in-person and virtual, focusing on AI-driven transformations.
2. Communicate complex concepts clearly and compellingly to create enthusiasm and alignment.
3. Manage executive stakeholder expectations respectfully and effectively.
4. Identify appropriate qualitative research methods to support design objectives, including interviews, surveys, and other research techniques.
5. Plan, facilitate, and execute research activities such as interviews, field research, international studies, and surveys.
6. Build partnerships to promote a customer-centric approach and deliver scalable connected experiences.
7. Develop and drive foundational research strategies, defining key moments of truth with stakeholders.
8. Present solutions clearly outside the design space and review work with peers and stakeholders to ensure open communication.
9. Communicate holistic solutions from various perspectives.
10. Apply expertise in Customer Experience Design and Design Thinking.

We embody our culture and values and are committed to helping all candidates find great careers. Your information is secure and confidential. Please apply directly through the employer’s website.