Senior Research Consultant

User Testing Company; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player in experience research is seeking a Senior Experience Research Consultant to empower organizations in embedding research into their workflows. This role involves leading complex research projects, mentoring junior consultants, and collaborating with clients to drive impactful insights that influence key business decisions. You will be at the forefront of transforming how companies understand their customers, utilizing your expertise in both qualitative and quantitative methodologies. Join a passionate team dedicated to fostering customer empathy and operationalizing research to elevate research maturity across teams.

Qualifications

• Extensive experience in user experience research or research consulting.
• Strong expertise in qualitative and quantitative research methodologies.

Responsibilities

• Lead complex research initiatives and mentor junior consultants.
• Guide customers in developing scalable research strategies.

Skills

User Experience Research

Qualitative Research Methodologies

Quantitative Research Methodologies

Facilitation Skills

Presentation Skills

Strategic Thinking

Problem Solving

Tools

UserTesting Platform

Remote User Testing Tools

Job description

Senior Research Consultant page is loaded

Senior Research Consultant

We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Opportunity

As our Senior Experience Research Consultant on our Consulting Services team, you will act as a trusted advisor and research expert, helping clients embed experience research into their organizations via UserTesting. You will guide customers in developing scalable research strategies, driving adoption, and surfacing meaningful insights that influence critical business decisions.

At this level, you will lead complex research initiatives, mentor junior consultants, and enhance research operations for top brands. You will work closely with both our customers and internal teams to ensure customers gain maximum value from UserTesting, establishing best practices and embedding research within their workflows.

We are looking for a strategic thinker and problem solver who is passionate about helping companies build customer empathy, operationalize research, and elevate research maturity across teams.

Other responsibilities include:

• Act as a trusted research partner, guiding customers in building and scaling their research capabilities.
• Bring business acumen and strategic thinking to discussions, aligning research initiatives with customer business goals.
• Lead complex research projects or programs, providing guidance to internal stakeholders and customers.
• Plan and facilitate workshops and training sessions on key topics such as scaling research, measuring impact, and research operations.
• Enable customers on UserTesting methodologies, platform features, and best practices, tailoring recommendations based on their specific needs and research experience.
• Mentor and support junior consultants, helping them develop research skills and consultative approaches.
• Drive adoption of UserTesting by embedding research within customers' product and design processes.
• Collaborate with Customer Success and Account Teams to support customer retention and growth.
• Provide expertise on research methodologies, study design, analysis, and storytelling, ensuring high-quality and impactful insights.

What we're looking for

• Extensive experience in user experience research or research consulting with strong expertise in qualitative and quantitative research methodologies (e.g., usability testing, click testing, card sorting, tree testing, moderated interviews, concept testing).
• A deep understanding of how research drives business outcomes and product decisions and experience embedding research within different stages of the product development lifecycle.
• Proven ability to train and educate teams on research best practices and methodologies.
• Familiarity with remote user testing tools, including UserTesting or similar platforms.
• Experience mentoring and coaching junior consultants and researchers.
• Excellent facilitation and presentation skills, comfortable leading discussions with internal teams and customers.
• Willingness to travel occasionally for customer on-sites, workshops, or events.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.