Senior Research Applications Engineer

Augusta University; Augusta (GA); On-site; USD 95,200 - 121,400; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Tuition Assistance Program

Job summary

Augusta University is seeking a Senior Research Applications Engineer to provide advanced technical expertise for research applications and user-facing service platforms. This role includes designing and implementing support for these applications while ensuring compliance with evolving research needs.

The ideal candidate will have a Bachelor's degree and significant experience in complex computing environments, and they will work closely with researchers and various stakeholders in a collaborative environment.

Qualifications

• Minimum six years of experience supporting complex computing or data environments.
• Experience supporting research application services in a higher education or academic medical center.
• Proficiency with scripting, automation, and version control.

Responsibilities

• Design and implement support for research applications and service platforms.
• Collaborate with faculty and vendors to define requirements and coordinate implementations.
• Analyze user needs and application issues to improve research operations.

Skills

Detail-oriented

Strong prioritization skills

Organizational skills

Technical documentation

Customer service

Collaboration skills

Education

Bachelor's degree from an accredited college

Associate's degree from an accredited college

Tools

APIs

ETL workflows

Scripting and automation tools

Job description

Senior Research Applications Engineer

Job ID: 299035

Location: Augusta University

Employment Type: Full Time

Job Summary

Provide advanced technical expertise for the implementation, configuration, integration, and operational support of research applications and user-facing service platforms that support Augusta University's research enterprise, including research computing, HPC, and AI initiatives. Enable researcher access to shared computing resources through well designed application workflows, integrations, documentation, and training. Lead application service delivery, workflow enablement, and user support to ensure research platforms align with institutional standards, compliance requirements, and evolving research needs while supporting effective and sustainable use of advanced research infrastructure.

Responsibilities

• Design, install, configure, test, implement, maintain, and support research applications, open-source applications, user-facing service platforms, interfaces, and workflow solutions that support clinical, academic, and administrative research activities, including research computing, HPC, and AI-enabled services.
• Collaborate with faculty, researchers, business units, vendors, open-source communities, and IT teams to define requirements, validate solutions, and coordinate implementations aligned with research priorities, institutional standards, compliance requirements, and evolving user needs.
• Build, support, and maintain integrations, interoperability solutions, APIs, data exchanges, reporting capabilities, and automation processes across assigned research applications, open-source platforms, enterprise systems, HPC services, and AI-enabled environments.
• Analyze user needs, application issues, service workflows, and business requirements to deliver enhancements, modifications, and scalable solutions that improve research operations and enable researcher access to shared computing resources.
• Perform application and interface testing, change management, release support, and production troubleshooting to ensure stable, secure, and reliable operation of research applications, open-source platforms, user-facing services, and related environments.
• Develop and maintain technical documentation, configuration records, user procedures, knowledge resources, and training materials that support effective adoption and sustainable use of research applications, open-source tools, HPC services, and AI-enabled platforms.
• Perform additional duties as assigned in support of research computing, HPC, open-source application services, AI-enabled services, and institutional priorities.

Required Qualifications

Bachelor's degree from an accredited college and at least six years of experience supporting complex computing or data environments OR Associate's degree from an accredited college or university and eight years of experience supporting complex computing or data environments.

Preferred Qualifications

• Experience supporting research application services in a higher education, research, or academic medical center environment.
• Experience supporting application integrations across research and enterprise platforms in a complex institutional setting.
• Experience supporting secure, compliant, and service-oriented application environments used for research activities.
• Proficiency with scripting, automation, version control, and related tools used in application support and operational efficiency.
• Experience working in cross-functional teams with architects, engineers, vendors, and research stakeholders to deliver technical solutions.
• Knowledge of research application services and platforms, including tools that support research computing, HPC, AI, and enterprise research activities.
• Experience with APIs, ETL workflows, secure data exchange, and database connectivity across institutional platforms.
• Experience in troubleshooting, automation, performance support, documentation, and service delivery in complex application environments.

Knowledge, Skills, & Abilities

Knowledge

• Research application platforms and services that support research operations, data collection, workflow enablement, and enterprise research activities.
• Application configuration, deployment, integration, and operational support practices.
• Databases, APIs, ETL processes, and secure data transfer methods used in institutional and research environments.
• Compliance frameworks and institutional standards, including HIPAA, FERPA, GDPR, and IRB requirements.
• Scripting, automation, version control, and technical support practices used in application administration.

Skills

• Detail-oriented with strong prioritization and organizational skills.
• Application configuration, deployment, and troubleshooting in research and enterprise environments.
• System integration, API support, ETL workflow development, and secure data exchange.
• Scripting, automation, and operational support for application services.
• Technical documentation, knowledge-base development, and user support.
• Strong written and verbal communication, customer service, and cross-functional collaboration skills.

Abilities

• Maintain confidentiality.
• Design, implement, support, and optimize research applications and related service platforms.
• Analyze application, integration, and workflow issues and develop effective technical solutions.
• Build and maintain secure application workflows and integrations across multiple institutional and research platforms.
• Apply compliance, governance, and security standards to application services and operational environments.
• Collaborate effectively with architects, engineers, vendors, and research stakeholders.

Shift / Salary / Benefits

Shift: Days; M-F (Work outside of normal business hours may be required).

Salary: $95,200/annually-$121,400/annually (commensurate with qualifications).

Pay Band: B16.

Recruitment Period: Until Filled.

Benefits may include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), earned vacation time, sick leave, and 13 paid holidays. Full-time employees who have been employed for more than 6 months may qualify for the Tuition Assistance Program.

Conditions of Employment

• Successful completion of a Background Check.
• Credit check if applicable for positions of trust or approved departmental Purchase Card usage.
• Motor vehicle reports for positions requiring driving an university vehicle.
• Faculty hires must provide proof of completed academic degree(s) and post-secondary coursework transcripts; foreign institution trained candidates require credential evaluation.
• All employees responsible for confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies.

Equal Employment Opportunity

Augusta University is a proud equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.