Senior Research & Adjustment Specialist

Bank of America; Florida; In loco; USD 52.000 - 72.000; Tempo pieno

Descrizione del lavoro

Bank of America is seeking a Research & Adjustment Representative IIIs in the United States. You will review complex documents, resolve escalations, and ensure compliance with bank guidelines and regulations while maintaining a high-volume client portfolio.

You will independently manage work queues, document actions clearly, and deliver accurate results to support seamless client care and risk management.

Competenze

• 1+ years of experience working with clients in a service setting such as banking or retail.
• Strong written communication to document activity in systems and correspondence.
• Ability to follow complex procedures and stay current with updates.

Mansioni

• Resolve complex and time-sensitive research and adjustment inquiries.
• Handle escalations with clear communication by email and phone.
• Review documents to ensure compliance with bank guidelines and laws.
• Maintain high-volume portfolios and document actions taken for clients.
• Manage work queues to meet deadlines and service level agreements.
• Take ownership to get processes right the first time for clients.

Conoscenze

Attention to Detail

Critical Thinking

Customer Focus

Pipeline Management

Research

Active Listening

Decision Making

Problem Solving

Written Communications

Adaptability

Collaboration

Risk Management

Formazione

High School Diploma / GED / Secondary School or equivalent

Descrizione del lavoro

Bank of America is seeking a Research & Adjustment Representative IIIs in the United States. You will review complex documents, resolve escalations, and ensure compliance with bank guidelines and regulations while maintaining a high-volume client portfolio.

You will independently manage work queues, document actions clearly, and deliver accurate results to support seamless client care and risk management.