Senior Representative, Enrollment (Remote)

Lensa; Tampa (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in IT Services and Consulting seeks a Senior Representative for Enrollment Operations in Tampa, FL. The position involves managing membership inquiries, eligibility processing, and providing solutions to complex issues. Candidates should possess an associate degree and relevant experience. Competitive salary and benefits are offered for this full-time role.

Qualifications

• 1-3 years related work experience required.
• Intermediate skills in Microsoft Excel and Word are necessary.
• Basic knowledge of ANSI X12 834 preferred.

Responsibilities

• Handles membership eligibility inquiries and ensures accuracy.
• Collaborates with clients to resolve enrollment issues.
• Manages high volumes of tasks while meeting service level agreements.

Skills

Critical Thinking

Analytical Skills

Problem Solving

Education

Associate degree

Bachelor's Degree

Tools

Microsoft Excel

Microsoft Word

QNXT

Job description

3 days ago Be among the first 25 applicants

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Molina Healthcare.

Job Description

Job Summary

The Sr Rep, Enrollment handles all processes related to membership eligibility inquiries and ensures membership accuracy within the system. Represents Enrollment Operations as a subject matter expert (SME) and works collaboratively with external clients and internal partners to resolve membership issues. Utilizes multiple applications and has deep understanding of eligibility related processes.

Knowledge/Skills/Abilities

• Completes operational processes to resolve eligibility issues including but not limited to incoming/outgoing eligibility
• Verifies other health insurance to establish primary and secondary payors in the system.
• Reconciles eligibility information with State or Federal Agencies using varied methods.
• Analyzes and assist with complex eligibility issues and provides resolution to internal partners and external clients. and regulators (CMS, Medicaid Agencies, Federal/State Exchanges)
• Responds, documents and tracks and quality assures all proceedings with State and/or Federal Agencies. (including member complaints) within required SLAs (Service Level Agreements)
• Utilize critical thinking skills to proactively communicate eligibility issue trends with Management.
• Manages high volumes of tasks to support regulatory requirements and service level agreements and competing priorities.
• Contributes to technical system enhancements by performing user testing.
• Participate as a team player by assisting peers and Management to support department goals.
• Trains new staff on assignments and/or vendors on assignments
• Serves as the Subject Matter Expert (SME) to support production and provides knowledgeable responses to internal and external inquiries regarding eligibility, ID cards, selection of primary care provider, and state enrollment transactions.
• Prioritizes daily, weekly and monthly job tasks to support regulatory requirements and service level agreements.
• Support special projects including regulatory audits
• Member outreach for clarification or verification of enrollment applications
• Resolves the following eligibility exceptions within the required State/Regulatory timeframes: enrollment file errors, ID card generation errors, PCP assignments and 834 enrollment files to vendor/third party administrators.
• Performs enrollment functions to include call tracking, claims workflow, and encounter requests for verification and updates, PCP assignment activity, enrollment record error reports, enrollment/ disenrollment activity
• Displays initiative to complete assigned tasks timely and accurately and balances workload to assist peers and leadership team.
• Strong knowledge of Enrollment processing for Federal, State, and business regulatory requirements with a strong system knowledge of QNXT and State portals, state reports, 834/SSRS, CMS and other Molina Applications. (verify if this knowledge will require to increase experience level in the required education )
• Assist with complex enrollment issues concerning member eligibility.
• Quality review and submission of deliverables to Molina Healthcare Government Contract and to State Medicaid Agencies.
  
  

Job Qualifications

Required Education

Associate degree or equivalent combination of education and experiences

Required Experience

• 1-3 years related work experience
• Intermediate Microsoft Excel and Microsoft Word
  
  

Preferred Education

Bachelor's Degree or equivalent combination of education and experiences

Preferred Experience

• 3-5 years related work experience
• Basic knowledge ANSI X12 834
  
  

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $21.16 - $34.88 / HOURLY

• Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
  
  

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Lensa by 2x

Get notified about new Senior Representative jobs in Tampa, FL.

Senior Customer Service Representative - National Remote

United States $46,000 - $87,000 1 week ago

Part-Time Customer Service Agent for a Luxury Faux Flower Arrangements and Decor

Customer Support Representative -1:30pm-10:00pm EDT Shift

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.