Senior Representative, Customer Service Operations

Cardinal Health, Inc.; Louisiana; Remote; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

401k savings plan

Health savings account (HSA)

FSAs

Job summary

Cardinal Health, Inc. is seeking a Senior Representative, Customer Service Operations for a remote role with scheduled hours Monday-Friday 8:00 am-5:00 pm EST or 8:00 am-5:00 pm CST.

The position focuses on outstanding customer service, contract administration, timely order fulfillment, and post-sales issue resolution while collaborating with Commercial, Finance, Supply Chain and Operations teams. The role involves handling inquiries, managing accounts, backorders, and pricing issues, supporting

Qualifications

• 3-6 years of experience, preferred
• High School Diploma, GED or equivalent work experience, preferred
• Experience with MS Office Suite, preferred
• Strong written and verbal communication skills, preferred
• Strong attention to detail and organizational skills, preferred

Responsibilities

• Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
• Manages customer account activity including order fulfillment, backorders/substitutes, product change requests and coordinate questions.
• Provides outsourced services related to invoicing, reimbursement and other services by resolving issues through problem-solving and research.
• Collects and reviews customer feedback, complaints, recalls and product returns, coordinating with Quality and Regulatory teams.
• Identifies customer trends to develop alternatives for efficiency, profitability and new opportunities.
• Supports process improvement initiatives to optimize inventory levels and supplier performance.

Skills

5-7 years experience

MS Office Suite

Strong communication

Attention to detail

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

Job Summary

The Senior Representative, Customer Service Operations is responsible for providing outstanding customer service and managing accounts while providing sales support to field sales representatives. This job establishes, maintains and enhances customer service via appropriate contract administration, timely order fulfillment, and providing exemplary customer support including managing accounts and providing sales support to field sales representatives. The job is also responsible for tracking demand and backorders, complaint and incident reporting and supporting post-sales issue resolutions. The job works directly with customers to strengthen Cardinal Health's operational performance, strengthen existing customer relationships and assists with the prospecting of new business opportunities. The Senior Representative, Customer Service Operations collaborates cross functionally with Commercial, Finance, Supply Chain and Operations teams to ensure customer account needs are meet, and operational performance is optimized to enhance customer experience.

This is a remote position with scheduled hours of Monday-Friday from 8:00 am-5:00 pm EST or 8:00am - 5:00pm CST.

Responsibilities

• Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
• Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.
• Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
• Collects and reviews customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teams.
• Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.
• Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.
• Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.
• Communicates with customers regarding their needs, questions, and concerns and helps trouble shoot equipment issues as necessary.
• Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.
• Supports general sales by analyzing account histories, and coordinating internal resources to resolve customer needs.
• Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.
• Redirects customers to applicable in-house resources as necessary.
• Supports general post-sales issues resolutions as necessary.

Qualifications

• 3-6 years of experience, preferred
• High School Diploma, GED or equivalent work experience, preferred
• Experience with MS Office Suite, preferred
• Strong written and verbal communication skills, preferred
• Strong attention to detail and organizational skills, preferred

What is expected of you and others at this level

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
• In-depth knowledge in technical or specialty area
• Applies advanced skills to resolve complex problems independently
• May modify process to resolve situations
• Works independently within established procedures; may receive general guidance on new assignments
• May provide general guidance or technical assistance to less experienced team members

Anticipated hourly range: $16.70 per hour - $23.90 per hour

Bonus eligible: No

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close:1/9/2027

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.