Senior Representative- Customer Service Inside Sales

Sonoco; Charlotte (NC); On-site; USD 88,000 - 99,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) match

Employee Assistance Program

Paid time off

Tuition reimbursement

Job summary

Sonoco, based in Charlotte, NC, seeks a Senior CSR – Inside Sales to partner with Sales, Supply Chain and Manufacturing, driving customer value through quotes, specifications, and on-time delivery.

The role focuses on Clear Spider VMI, coordinating implementations, travel for training, and daily pricing-related support with customers and internal teams.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 3+ years in customer service in a manufacturing environment.
• Strong written and verbal communication skills.

Responsibilities

• Serve as point person for Clear Spider cloud-based VMI system for Converting customers.
• Coordinate implementations between Sonoco support personnel and customers’ personnel and the Clear Spider rollout.
• Travel to customer sites as needed to support Clear Spider training and start up.
• Backfill and support pricing activities as needed by the Pricing Coordinator.

Skills

Customer service

Inventory management

Pricing analysis

Cross-functional collaboration

VMI systems

Sales support

Education

Bachelor's degree or equivalent work experience

Tools

Clear Spider

Job description

From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 — all while keeping the heart of “People Build Businesses” alive.

Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people.

While reporting to the Customer Service Team Lead, the Senior CSR – Inside Sales will partner with the sales, supply chain and manufacturing organizations as part of a cross-functional Customer Service Team to facilitate daily interactions with customers. Actively engages in growing sales, creating Customer value through daily execution of quotes, manufacturing specifications, sales management and on-time delivery.

What You’ll Be Doing

• Serve as point person for Clear Spider cloud-based VMI system for Converting customers
• Coordinate all implementations between Sonoco support personnel and customers support personnel and the implementation of Clear Spider.
• Travel to customer sites as needed to support Clear Spider training and start up
• Assist in the system development of new locations as more accounts are onboarded
• Manage daily requirements via communication with customers in support of system’s needs.
• Correspond daily as needed with customers to manage inventories.
• Review, determine daily / weekly order needs and communicate orders to CSRS to be entered into the system.
• Responsible for reconciling inventory and negotiation with customers on difference of inventory.
• Provide support for parts creation working with Account Reps and CSRs to extract required info to be entered into various systems within Sonoco for the creation of new items / parts.
• Work with the customers and account owners to derive accurate attributes needed to be entered into Sonoco systems.
• Analyze and make recommendations to customers for opportunities to consolidate items and parts based on common product attributes and plant capabilities
• Support strategic partnership between Plant Managers, Manufacturing Directors and Sales Directors supporting continuous improvement and project management activities
• Travel to plants and customer sites as needed to support relationship development and project work
• Backfill and support existing Pricing Coordinator on all pricing activities.
• Field all pricing questions, needed data implementation, and questions when the Pricing coordinator is unavailable.
• Manage, communicate, and track all Pricing needs in the absence of the Pricing coordinator.
• Fill in for other Customer Service Representatives on the team for vacation coverage and absences

This position is located in Charlotte, NC.

We’d Love To Hear From You If

• Bachelors degree or equivalent work experience
• You have well-polished written communications and verbal skills
• At least 3 years experience in customer service in a manufacturing environment
• Experience with managing inventory, reviewing item consumption, and recommending replenishment levels
• Experience analyzing product pricing and margins
• Familiarity with converted products items and part characteristics is a plus
• You have the ability to multi-task in a fast-paced work environment and have good follow-up
• This position will require occasional work after normal business hours or over weekends to support 24/7 manufacturing facilities.
• Travel approximately 15%-20%

Compensation

The annual base salary range for this role is as follows: $88,000 - $99,000

At Sonoco Products Company, we offer a comprehensive total rewards package, including competitive pay and benefits. *Benefits listed below are for employees located in the U.S. Specific benefits and wellbeing programs may vary depending on your location (within the U.S. or global), or if you are a union employee.

Benefits

• Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
• 401(k) retirement plan with company match
• Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
• Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
• Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
• Tuition reimbursement

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.