Senior Remote Services Engineer - 24/7 Global Support

Honeywell Technologies

Independence Township (OH)

On-site

USD 90,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

401(k) match

Paid Time Off

Job summary

Honeywell Technologies in Independence, OH is seeking a Senior Remote Services Engineer (Level 2) to join the Global Remote Buildings Operation Team. You will provide 24/7 engineering response and support to Honeywell Connected Sites worldwide under SLA, acting as the first contact for customers, performing remote fixes and escalating when needed.

You will report to the Team Lead, work on shift-based schedule, and collaborate with Field Service, technical support and engineering teams to drive

Qualifications

Minimum of 2 years demonstrable experience in Maintenance, Repair, Installation & Operation of Building Energy Management Systems (BEMS).
Minimum of 2 years of experience working on Building Energy Management Systems.
Minimum of 2 years of experience working directly with customers in person or over the phone.
Ability to work a 24/7 shift pattern.
High school diploma or equivalent.

Responsibilities

Provide remote technical assistance for global multi-brand contracted customers.
Coordinate with Team Lead when customer interactions fall outside defined contract requirements.
Manage global customer requests with varying levels of expertise.
Perform fault finding on building service plant equipment and systems.
Liaise with third-party providers on non-BEMS related problems to enhance customer service.
Represent technical issues from both Field Service and customer sites at appropriate technical forums.
Drive energy savings through applying BEMS expertise.
Liaise with Field Service Account Handlers to resolve customer queries.
Ensure achievement of all team and individual targets and KPIs.
Execute assigned tasks per procedures and instructions within the contract framework.
Understand customer requirements for functional setup of customer sites.
Verify analytical results against internal guidelines.
Produce, validate, and forward customer reports.
Update customer systems to meet required functionalities.
Notify involved parties in case of non-conformities.
Document workflows for repetitive customer activities.
Continuously improve product quality and performance.
Make decisions based on defined authority and responsibilities.
Work closely with Technical Support and Engineering Teams on product issues.
Carry out development project work to enhance global services offerings.
Train and mentor Level 1 operators.
Collaborate with senior leadership to refine and improve current offerings.