Senior Release Manager

Goods & Services; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Goods & Services seeks a Senior Release Manager to bridge Release Train Engineers, Enterprise Program Managers, and cross-functional teams to ensure mobile software releases are planned, documented, deployed, and monitored successfully.

You will lead release planning, deployment management, governance, and process improvements across mobile teams in a global, regulated environment. A Bachelor's degree and 5+ years in release management are required, with Agile/SAFe experience.

Qualifications

• 5+ years in software release management, program management, or technical operations.
• Experience supporting mobile applications and cloud-connected systems.
• Experience in regulated industries (medical device, healthcare, pharmaceutical, aerospace, or similar).
• Experience with Agile/SAFe environments.

Responsibilities

• Coordinate creation, review, approval, and release of software lifecycle documentation.
• Own deployment planning for internal releases, LMRS, feature rollouts, and international deployments.
• Lead release readiness reviews and deployment readiness assessments.
• Identify bottlenecks and drive continuous improvement initiatives.

Skills

Release planning

Deployment management

Governance & compliance

Process improvement

Cross-functional collaboration

Education

Bachelor's degree in Engineering, CS, Biomedical Engineering, Information Systems, or related field

Job description

About Goods & Services

Goods & Services is a product design and engineering company.

We solve mission-critical challenges for some of the world's largest enterprises, with deep expertise in highly regulated industries—including life sciences and financial services. Our design-led approach allows us to apply cutting-edge capabilities in AI, Data and Hardware Engineering to companies of any size.

Headquartered in the United States , we operate regional development centers in Mexico and the United Kingdom. This global footprint - anchored by our nearshore model - enables us to deliver at scale with the speed, efficiency, and cultural alignment our clients expect.

About the job

Goods & Services is looking for a Senior Release Manager who serves as the operational bridge between Release Train Engineers ( RTEs ), Enterprise Program Managers ( EPMs ), and also works with Systems Engineering, DevOps, Quality, Regulatory, and Commercial teams to ensure mobile software releases are planned, documented, approved, deployed, and monitored successfully.

What you'll do:

• Release Planning & Coordination / Documentation Readiness:
  • Coordinate creation, review, approval, and release of software lifecycle documentation.
  • Create or Track readiness of all documents
  • Maintain documentation dependency maps and critical path analysis.
  • Escalate documentation gaps that could delay testing, regulatory submissions, or deployment readiness
• Deployment Management
  • Own deployment planning for Internal releases, Limited Market Releases (LMR), Feature Rollouts, International Deployments, Sustaining Patches, and Hotfixes
  • Coordinate deployment execution with DevOps and IT teams.
  • Manage staged rollout strategies, rollback plans, deployment targeting, pilot groups, and production monitoring.
  • Track deployment performance metrics and launch outcomes.
  • Coordinate hypercare activities following releases
• Release Readiness Governance
  • Lead release readiness reviews and deployment readiness assessments.
  • Establish readiness criteria for each deployment phase.
  • Facilitate cross-functional go/no-go reviews
• Process Improvement
  • Standardize release management practices across mobile teams.
  • Develop reusable templates for deployment plans, readiness reviews, risk tracking, and release reporting.
  • Identify bottlenecks and drive continuous improvement initiatives.
  • Support scaling of release processes across multiple concurrent product releases

What you'll need:

• Bachelor's degree in Engineering, Computer Science, Biomedical Engineering, Information Systems, or related field.
• 5+ years in software release management, program management, systems engineering, PMO, or technical operations.
• Experience supporting mobile applications and cloud-connected systems.
• Experience in regulated industries (medical device, healthcare, pharmaceutical, aerospace, or similar).
• Experience with Agile/SAFe environments.

Nice to have:

• PMP certification.
• SAFe certification.
• Experience with Android and iOS release processes.
• Experience with app store deployments and OTA update strategies.
• Knowledge of Design Controls, Quality Systems, and Software Development Lifecycle documentation.