Senior Relationship Manager

Mercer; Morristown (NJ); Hybrid; USD 119,000 - 238,000; Full time

Job summary

Mercer seeks a Senior Voluntary Benefits Consultant to lead on strategy for client subsets and manage a large book of business. The role emphasizes collaboration and delivering client solutions within a large organization, with a strong focus on voluntary benefits knowledge.

Hybrid work is required with in-office presence at least three days per week; base salary reflects seniority and market benchmarks for US roles.

Qualifications

• Bachelor’s Degree required.
• Voluntary Benefits subject matter experience required.
• Strong voluntary benefits product, process and market knowledge.
• 5+ years’ experience as a Consultant with background in Client Management (Large Clients) or Sales (Large Clients).
• Strong financial and business acumen.
• Ability to work in a fast-paced environment with multiple priorities.
• Current Life/Health License or ability to obtain within 6 months of hire.
• Strong collaboration and team-focused skills.

Responsibilities

• Maintain and expand a large to mid-sized book of business across industries; may support senior accounts.
• Develop sales and retention strategy for client accounts using market trends and offerings.
• Conduct client analyses to create customized product and solution recommendations.
• Address escalated issues promptly; maintain positive relationships and timelines.
• Engage and nourish relationships within client organizations.
• Attend industry events and conferences to build a professional network.
• Thrive in an environment that embraces AI and technology-enabled tools.

Skills

Client management

Sales

Financial acumen

Collaboration

Education

Bachelor's degree

Job description

We are seeking a talented individual to join our Voluntary Benefits team at Mercer. This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Voluntary Benefits Consultant

Mercer’s Voluntary Benefits Practice is looking for a consultant with strong leadership skills who works independently and has excellent client communication & management. In this role you will have the opportunity to play a key role in developing the overall strategy for a subset of clients. If you have a strong history of being highly collaborative within a large organization, as well as a track record of delivering results for your clients this may be the role for you .

We will count on you to:

• Maintain and expand a large to mid-sized book of business containing larger or nuanced accounts across various industries or specialties and may contribute to the sales work for complex, high-priority accounts owned by senior colleagues
• Develop the sales and retention strategy for client accounts leveraging an in-depth understanding of client needs, market trends and product and service offerings
• Conduct robust client analyses to create customized product and solution recommendations
• Address escalated issues in a timely and effecting manner and works to ensure relationships are in a positive standing and delivering on promised timelines and deliverables
• Actively engage and nourish relationships and professional networks within client organizations
• Attend and participate in industry events and conferences to build up a strong professional network, maintain proximity to the relevant market and represent the company
• Thrive and be motivated by an environment that embraces AI and technology-enabled tools.

What you need to have:

• Bachelor’s Degree required
• Voluntary Benefits subject matter experience required
• Strong voluntary benefits product, process and market knowledge (to include but not be limited to supplemental health, ID Theft Protection, Legal, Auto/Home, Discount, Purchasing Programs, Discount, Pet Insurance, Life with LTC)
• 5+ years’ experience as a Consultant with background in Client Management (Large Clients) or Sales (Large Clients)
• Strong financial and business acumen
• Ability to work in a fast-paced environment, successfully manage multiple and conflicting priorities to meet or exceed deadlines
• Current Life/Health License or ability to obtain within 6 months of hire
• Strong collaboration and team focused skills (relationship building and fostering with Mercer Health & Benefits and Voluntary Benefits colleagues)

What makes you stand out?

• Demonstrated success working with C‑Suite Executives
• Demonstrated success in expanding and retaining client relationships
• Ability to support Large Market Clients

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $119,000 to $237,500.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

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