Senior Relationship Administrator

Skillcloud HCM; Portland (ME); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Annual salary $70-80k

Bonus opportunity

Health/dental/vision coverage

Hybrid schedule

401k and ESOP

Free parking

Business casual

Salary reviews

Collaborative team

Job summary

Spinnaker Trust in Portland, ME seeks a Senior Relationship Administrator to oversee assigned accounts, ensure compliance, and maintain client relationships. This role collaborates with the operations team and professionals to resolve issues and advance account objectives.

The ideal candidate has extensive experience in investment advisory or trust settings, excels in client communication, and can handle complex retirement and trust administration with discretion.

Qualifications

• Excellent oral and written communication with clients and professionals.
• Ability to manage confidential information with discretion.
• Experience handling trusts, retirement plans, and related administration.

Responsibilities

• Open personal, retirement, entity, and trust accounts.
• Close accounts and ensure timely custodial paperwork.
• Coordinate asset data and cost basis information with operations.
• Perform annual administrative reviews for compliance.
• Oversee daily/monthly/annual account transactions and tax coding.
• Communicate RMDs and distributions to clients accurately.
• Assist with 1040 tax estimates and tax forms distribution.

Skills

Communication

Client interaction

Attention to detail

Risk identification

Confidentiality

Education

CTFA or advanced designation

Tools

Black Diamond Trust

Fidelity

Charles Schwab

SharePoint

Tamarac

Job description

Spinnaker Trust/Senior Relationship Administrator/Portland, ME

Spinnaker Trust is seeking a Senior Relationship Administrator, to be basedin thePortland office.Spinnaker Trust offers financial planning, trustee services, investmentmanagementand administration of Employee Stock Ownership Plans. Spinnaker Trust has been named to the list of Best Places to work in Maine for the past 5 years.

Job Summary:

Administers assigned accounts to support account objectives and to ensure compliance with account objectives, governing instruments, applicable laws and regulations, and Spinnaker Trust’s policies and procedures. The position maintains direct contact with clients and related parties and works collaboratively with team members while independently evaluating administrative issues, identifying appropriate next steps, and escalating matters where appropriate.

What We Offer:

• Annual salary of $70-80k, dependent upon experience

• Generous annual bonus opportunity based on individual, team, and company performance

• Health coverage, dental and vision coverage through a flex plan

• Hybrid work schedule (3 office days, 2 work from home days per week)

• Two retirement plans (401k and ESOP)

• Free parking near office in Portland

• Business casual dress code

• Annual salary reviews

• A collaborative team and a fun work environment with plenty of autonomy and career growth

Qualifications:

• Minimum of 5 years’ experience ina directly relatedfield at an investment advisory firm, trust company, trust and estate department of a law firm, or bank trust department

• Excellent oral and written communication skills, including the ability to communicate independently and professionally with colleagues,clientsand outside professionals.

• Ability to work with clients and beneficiaries with varying personalities and emotional states (illness, death, for ex.)

• Experience ina multitude of software products, such asBlack Diamond Trust, Fidelity, Charles Schwab, SharePoint, Tamarac

• Strong attention to detail and accuracy, together with the ability toidentifyexceptions, assess risk and determineappropriate nextsteps

• Customer service, diplomacy, adherence to strict confidentiality policies

• Knowledge ofandhave the ability tolearn about various kinds of trusts, retirementplansand administration

• CTFA or other advanced designation preferred or investment firm experience

Responsibilities and Scope:

• Coordinate the opening of personal, Retirement accounts, entity accounts and trust accounts

• Coordinate the closure of accounts including ensuring paperwork is received, distributing assets and closing accounts on the appropriate custodial platform in a timely and professional manner

• Work with operations team to ensure all anticipated assets and cost basis information are received

• Perform annual administrative reviews of assigned personal and IRA accounts for compliance purposes.

• Oversee and implement general daily/monthly/annual account transactions (deposits, disbursements, RMDs, gifts, etc.)

• Ensure that tax coding and transaction descriptions are correct

• QC all disbursements from accounts assigned to the Relationship Administrator

• Accurately calculate, distribute, track and communicate with clients on RMDs

• Assist with 1040 tax estimate payments and handling

• Work with the tax team to ensure proper distribution of tax forms including K1s and 1099s as well as responding to requests from outside accountants and Trust FTC.

Spinnaker Trust was founded in 2001 and works with families and institutions offering financial planning, trustee services, investment management and administration of Employee Stock Ownership Plans (ESOP). Spinnaker Trust has been named to the list of Best Places to work in Maine for the past 5 years!

Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, familial status, age, physical or mental disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by law.