Senior Registration Associate

St. Peter's Health Partners; City of Troy (NY); On-site; USD 38,000 - 50,000; Full time

Job summary

St. Peter's Health Partners in Troy, NY seeks a Sr. Receptionist (Sr. Registration Associate) to coordinate front-end operations for a medical practice. You will handle scheduling, registration, check-in/out, and revenue-cycle activities with a focus on accuracy and service excellence.

Reporting to office leadership, you will mentor staff, manage daily staffing, and ensure HIPAA compliance while delivering outstanding patient experiences in a fast-paced environment. Weekend coverage not required.

Qualifications

• Strong leadership and supervisory capabilities.
• Proven customer service experience in a high-volume setting.
• Ability to manage multiple priorities under deadline pressure.

Responsibilities

• Schedule and register patients; check‑in and check‑out.
• Enter charges and process end-of-day tasks.
• Coordinate front-end functions to support revenue cycle metrics.
• Handle incoming calls and direct to appropriate staff.
• Maintain patient confidentiality per HIPAA.

Skills

Strong leadership

Customer service

Multitasking

Microsoft Office

Medical office experience

Education

High School Diploma/Equivalent

Tools

Electronic Medical Record (EMR)

Job description

Sr. Receptionist (Sr. Registration Associate) - Troy, NY - Full time

Hours 8:15–4:45 with 1–3 evenings per month required.

Position Highlights

• Quality of Life: Where career opportunities and quality of life converge
• Advancement: Strong orientation program, generous tuition allowance and career development
• Work/Life: Monday – Friday Office Hours

What you will do

• The Senior Registration Associate is responsible for performing and overall coordination of clerical duties related to the efficient and service‑oriented operation of a medical practice.
• Perform and coordinate front‑end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows:
• Scheduling and registration
• Check‑in
• Check‑out
• Charge entry/claims
• End of day processes
• General duties including but not limited to: Document processing, Scanning, Inbox monitoring

Responsibilities

• Ensure distribution of work throughout the team is sufficient to meet daily schedules.
• Display leadership qualities.
• Manage daily staffing needs in coordination with office and float pool managers.
• Serve as a mentor and role model to all colleagues.
• Schedule patient appointments to maximize patient access.
• Handle all incoming calls and direct appropriately.
• Register patient, obtain necessary consent forms and patient demographic data.
• Collect co‑pay at check‑in/​or check‑out when applicable, document monies collected and generate patient receipts.
• Act as liaison between patients and clinical staff; monitor for delays and inform patient.
• Schedule all follow‑up appointments at check‑out, including ancillary and/or diagnostic tests.
• Obtain pre‑authorizations for diagnostic testing for specialist office visits as assigned.
• Obtain referrals for specialist office visits.
• Consistently and accurately pass charges in accordance with office policies and procedures.
• Information processing: Understand and perform parsing process on a daily basis to electronically file information into the Electronic Medical Record; parse accurately in compliance with expected standards.
• Maintain patient confidentiality and adhere to HIPAA regulations.
• Work cooperatively with all team members to ensure quality patient care at all times.
• Communicate respectfully and effectively with providers, clinical staff, colleagues, managers and others.
• Cross‑cover other areas needed.

What you will need

• Strong leadership skills required.
• High School Diploma/Equivalent Required.
• Demonstrated proficiency with Microsoft Office product and other computer applications.
• Demonstrated experience delivering successful customer service.
• Demonstrated experience handling multiple priorities in a deadline‑driven environment.
• Managing difficult customers respectfully and without confrontation.
• Previous medical office experience preferred.
• Ability to lift 25 lbs.

Pay Range

Pay Range: $18.50-$23.90

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.