Senior Regional Operations Manager

Deliveroo; Milan (MI); On-site; USD 65,000 - 81,000; Full time

Job summary

Deliveroo in Italy seeks a Senior Regional Operations Manager to own a market-level area, driving growth and quality objectives with strong modelling and cross-functional influence.

You will partner with Commercial, Rider Operations and Support to enhance network efficiency and customer experience, using data-driven methods and AI tools to inform decisions and improve service levels.

Qualifications

• Experience with analytics, modelling and data-driven problem solving.
• Strong stakeholder management and senior audience influencing ability.
• Excellent written and spoken communication in English and Italian.
• Hands-on experience using AI tools to speed up analysis and workflows.

Responsibilities

• Own complex logistic and financial strategic initiatives across the market.
• Define hyper-local strategies to improve delivery network efficiency.
• Balance cost priorities with growth and service-level delivery.
• Act as the primary Operations contact for local Commercial teams.

Skills

Analytical mindset

Stakeholder management

English (oral/written)

Italian (fluency)

AI tools experience

SQL knowledge

Project management

Data analysis

Tools

Google Suite

Microsoft Office

Job description

Senior Regional Operations Manager

The heart of our mission at Deliveroo is to connect consumers, restaurants, shops and riders transforming the way you shop and eat by bringing the neighbourhood to your door.

As a Senior Regional Operations Manager you'll be finding solutions to some of our biggest challenges to deliver a seamless customer experience in the Italian market, thus directly contributing to one of the key pillars of Deliveroo's strategy within the Operations function.

We are looking for a fully-autonomous critical thinker who is able to own a market level area, instrumental in identifying growth & quality objectives, build plans with strong modelling skills, and lead their delivery. This comes with a best in class analytical mindset, deep understanding of the competition and cross-functional influence.

Key responsibilities include:

• Own complex logistic and financial strategic initiatives, collaborate with various business units, and contribute to continuous improvement in our delivery network.
• Own part of our network efficiency: define market-winning strategies at a hyper-local level, considering factors that make us the most attractive food delivery option, improve service levels across Operations and balance cost priorities with growth and service level delivery. Create models & frameworks to industrialise our monitoring and support our operations.
• Improve the customer and rider proposition: join a team dedicated to delivering better outcomes for riders, partners and our customers.
• Act as the primary Operations point of contact for local Commercial teams, treating them as internal customers and providing rider-supply and operational expertise.

Qualities we're looking for:

• Analytical and impact oriented mindset: "doer" attitude with appetite to solve real-world problems and seeking for short & mid term impact, through data analysis, modelling and innovative solution implementations (eg test and learn approach).
• Good communicator with strong stakeholder management skills: become a subject matter expert and trusted advisor through exceptional communication and stakeholder management skills. Ability to write synthetic documents and influence a senior audience.
• Insightful, proactive and engaged: capable of both getting "the big picture" (understanding interdependencies and implications of topics with other parts of the business) and deep diving in detailed dynamics at play behind a trend/an anecdote. Proactively collaborates with colleagues across functions and taps into stakeholders' business knowledge to understand trends, and spot opportunities for customer experience improvement. Able to keep track of competition's moves and identify impact and opportunities for our business.
• AI-forward mindset: genuine curiosity and appetite for AI tools, comfortable experimenting with them to speed up analysis, modelling and day-to-day workflows. Proactively looks for ways to work smarter with AI, not just faster.

Requirements:

• 5+ years of experience working in a high-paced and project-based organisation, for example at a tech startup or in management consultancy.
• Strong experience in quantitative and qualitative analytics (excel modelling, database crunching) and excellent mastery of Google Suite/Microsoft Office. Knowledge of SQL is a plus.
• Strategic Thinking: Strong ability to think strategically and execute plans effectively.
• Track record in autonomously structuring, coordinating and executing projects.
• Prioritises effectively between tasks, favours 80/20 approaches and can manage multiple projects concurrently.
• Excellent (oral / written) communication in both English and Italian. Track record in presenting to a senior audience and influencing decision making.
• Strong stakeholder management skills and thrives in a collaborative environment.
• Hands-on experience using AI tools (e.g. ChatGPT, Claude) to solve real work problems is a strong plus.

Preferred, but not required:

• Experience with forecasting and modelling.
• Leadership: Proven experience in managing and developing high-performing teams.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

Make a visible impact every day Your work directly improves experiences for customers, partners and riders.

Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.

Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.

Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Compensation

• National Collective Agreement (CBA): CCNL Commercio e Terziario
• Classification Level: Livello 1

The salary range for this role is €56,800 – €71,000 gross per year.

The successful candidate's starting pay will fall within the pay range listed above and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.

This position is not eligible for consideration for an equity/RSU grant.

To learn more about our benefits, please do not hesitate to bring this up with your Talent Acquisition Partner!

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity,