Office Services Coordinator

Ricoh Americas Corporation; Coppell (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, life insurance

401K, HSA, and FSA

Tuition assistance

Paid vacation and holidays

Job summary

Ricoh Americas Corporation seeks a Site Coordinator to manage the daily operations of a single-person site, including mail, copy, scanning, and imaging services.

The role requires operating various office devices, maintaining SLA performance, and coordinating with vendors and facility staff to ensure service excellence.

Qualifications

• High school diploma or GED required.
• 1+ years of experience in a related field (B2B and/or technical environment).
• 1+ years of customer-facing experience required.
• Demonstrated knowledge and understanding of technology.

Responsibilities

• Oversee daily operations of mailroom, copy center, or scanning facility.
• Operate office equipment such as PCs, copiers, imaging devices, and mail equipment.
• May handle courier services, reception, switchboard, and shipping/receiving.

Skills

Customer-facing experience

Technology literacy

Office equipment operation

Written communication

Interdepartmental communication

Education

High school diploma or GED

Tools

Copiers

Multifunction devices

Imaging equipment

Mail equipment

Job description

Site Coordinator

Position Profile

Accountable for the daily operations of a single-person site. Responsible for performing contracted office services, including but not limited to copy services, courier services, managed print services, hospitality, imaging, and mail services.

Job Duties and Responsibilities

• Responsible for the daily operations of a mailroom, copy center, or scanning facility.

• Operates office equipment such as PCs, copiers, multifunction devices, imaging equipment, and mail equipment.

• May be responsible for:

• Courier services

• Reception services

• Switchboard operations

• Shipping and receiving

• Mail delivery and processing

• Maintains formal daily contact with customers.

• Responsible for the effective implementation and management of Ricoh Service Excellence programs.

• Understands and efficiently operates required equipment and software to achieve service level agreements (SLAs).

• Achieves profitability goals by effectively utilizing company materials and supplies.

• May perform routine administrative functions, including:

• Creating and completing work orders

• Contractor monitoring

• Facility inspections

• Reporting facility-related issues

• Providing operational support as needed

• May interact with contracted vendors, facility management, and building occupants.

• May be responsible for office supply inventory management and reordering.

• May coordinate conference rooms and manage A/V equipment resources.

• Maintains positive working relationships with all departments through professional communication.

• Collects and provides operational data to leadership and customers, including monthly reports as required.

• Ensures financial responsibilities are met.

• Performs other duties as assigned.

Qualifications (Education, Experience, and Certifications)

Typically Requires:

• High school diploma or GED required.

• 1+ years of experience in a related field (B2B and/or technical environment).

• 1+ years of customer-facing experience required.

• Demonstrated knowledge and understanding of technology.

Knowledge, Skills, and Abilities

• Tactical thinking and decision-making skills.

• Ability to present information to small groups.

• Moderate problem-solving skills.

• Basic customer service skills.

• Basic technical aptitude.

• Strong written and verbal communication skills.

Working Conditions, Mental and Physical Demands

• Typically works in an office environment with adequate lighting, ventilation, and a normal range of temperature and noise levels.

• Work assignments are diversified and may require the ability to interpret, comprehend, and apply complex information, data, and instructions, as well as prepare and communicate detailed information.

• Some physical effort is required. Work may be primarily sedentary but will involve walking, standing, bending, reaching, lifting, and carrying objects weighing up to 50 pounds.

• Requires moderate dexterity and regular use of basic office tools and equipment, including calculators, keyboards, hand tools, and hand-eye coordination.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.