Senior Receptionist & Switchboard Operations MS Onsite

Ricoh USA, Inc.; King of Prussia (PA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401K

HSA

FSA

Tuition assistance

Paid vacation

Paid holidays

Job summary

Ricoh USA, Inc. in King of Prussia, PA is seeking a senior-level receptionist to create a professional image for the company by delivering prompt, courteous, and efficient front-desk service.

You will greet visitors, manage communications, and support meeting spaces with seating, AV, and needed materials. Responsibilities include visitor check-in, badge issuance, catering coordination, and handling minor technical issues to ensure smooth meetings.

Qualifications

• Requires high school diploma.
• Experience in a Headquarters environment preferred.
• 8+ years of receptionist experience preferred.
• Type 40 wpm.
• Must be flexible to work hours between 7:00 AM and 5:00 PM (eight-hour shift).

Responsibilities

• Welcome visitors with professionalism and warmth to ensure a positive first impression.
• Manage incoming emails with discretion, accuracy, and confidentiality.
• Efficiently check in guests, issue badges, and notify hosts without delay.
• Enforce visitor protocols to uphold security and hospitality standards.
• Prepare meeting spaces for both small and large gatherings, ensuring readiness and alignment with event requirements.
• Confirm room setups meet specifications, including seating arrangements, A/V functionality, and required materials.
• Coordinate catering orders based on meeting objectives and dietary needs.
• Monitor delivery timelines, validate setup quality, and reconcile related invoices.
• Confirm functionality of audio, video, and connectivity prior to meetings.
• Address and resolve minor technical issues to prevent disruptions.

Skills

Verbal communication

Written communication

Customer service

PC skills

Clerical skills

Telephone handling

Organizational skills

Judgment

Education

High school diploma

Job description

Job Description

POSITION PROFILE

Perform in a senior level capacity to create and maintain a professional image of the company by providing prompt, courteous and efficient service to visitors, guest employees, telephone callers, taking and relaying messages and performing various light administrative duties.

Job Duties and Responsibilities Front of House / Office Support Key Responsibilities

Reception & Client Engagement

• Welcome visitors with professionalism and warmth to ensure a positive first impression.
• Manage incoming emails with discretion, accuracy, and confidentiality.

Visitor Management

• Efficiently check in guests, issue badges, and notify hosts without delay.
• Enforce visitor protocols to uphold security and hospitality standards.

Conference & Meeting Support

• Prepare meeting spaces for both small and large gatherings, ensuring readiness and alignment with event requirements.
• Confirm room setups meet specifications, including seating arrangements, A/V functionality, and required materials.

Catering & Hospitality

• Coordinate catering orders based on meeting objectives and dietary needs.
• Monitor delivery timelines, validate setup quality, and reconcile related invoices.

Technology Assistance

• Confirm functionality of audio, video, and connectivity prior to meetings.
• Address and resolve minor technical issues to prevent disruptions.

Qualifications (Education, Experience and Certifications) Typically Required:

• Requires high school diploma.
• Experience working in a Headquarters environment preferred.
• 8+ years of experience as a receptionist in a busy switchboard environment preferred.
• Type 40 wpm.
• Must be flexible to work hours between 7:00 AM and 5:00 PM (normally an eight-hour shift).

KNOWLEDGE, SKILLS AND ABILITIES

• Strong verbal and written communication skills.
• Demonstrated customer service/relations skills.
• PC skills.
• Basic clerical and secretarial skills.
• Ability to handle high volume telephone calls.
• Good organizational skills.
• Good judgment skills.

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
• Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction; prepare, provide and convey diversified information.
• Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs. (e.g., papers, books, files and small parts, etc.).
• Moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

About Us

Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

JOB INFO

Job Schedule : Full time

Locations : King Of Prussia, PA, United States

Driving requirements : Non-driver

Sign-on Bonus : No