Senior Receptionist

CBRE Group, Inc.; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

CBRE Group, Inc. in Charlotte, NC is seeking a receptionist to support a department by welcoming visitors, handling calls, and coordinating meeting spaces. You will contribute to a world-class customer experience through professional communication and efficient office operations.

Responsibilities include greeting guests, scheduling rooms, managing packages, and performing clerical tasks under supervision. Proficiency with Microsoft Office and strong organizational skills are essential for

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards.
• Strong communication skills.
• Working knowledge of Microsoft Office products such as Word, Excel, Outlook.
• Strong organizational skills with an inquisitive mindset.
• Basic math skills such as calculating percentages, discounts, and markups.

Responsibilities

• Receive and direct incoming calls to appropriate personnel and voicemail.
• Greet clients, applicants, and visitors upon arrival; issue visitor passes and parking validations and follow security protocols.
• Schedule and prepare meeting and conference rooms; arrange catering and secure equipment.
• Perform general clerical duties including distributing faxes and packages and ordering office supplies.
• Track incoming and outgoing packages, mail, and freight; arrange messenger services and hospitality for guests.
• Use established procedures to solve straightforward problems with limited discretion.
• Deliver output by following defined procedures and processes under supervision.

Skills

Communication skills

Microsoft Office

Organizational skills

Basic math

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About the Role:

As a CBRE Receptionist, you will provide administrative tasks to a department or office. This includes greeting visitors, answering calls, setting up meeting rooms, and other duties.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Receive and direct incoming calls to appropriate personnel and voicemail.
• Greet clients, applicants, and visitors upon arrival. Issue visitor passes and parking validations and follow security protocols.
• Schedule and prepare meeting and conference rooms. This includes room setup, placing catering orders, and securing technological equipment. Request building and housekeeping services as needed.
• Perform general clerical duties including distributing office faxes and packages and ordering office supplies.
• Track incoming and outgoing packages, mail, and freight. Arrange messenger service as needed. Arrange hospitality services for guests such as transportation, tickets, reservations, etc.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Impact through clearly defined duties, methods, and tasks are described in detail.
• Deliver own output by following defined procedures and processes under close supervision and guidance.

What You’ll Need:

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.