Senior Rebate & Client Success Analyst

9025 CVS Shared Services Resources LLC; Illinois; Hybrid; USD 47,000 - 112,000; Full time

Job summary

CVS Health is seeking a Rebate Engagement professional to manage client contracted rebate reporting, payment and reconciliation deliverables, and related financial projects. The role emphasizes collaboration with internal and external stakeholders to deliver high-quality outcomes.

You will drive issues to resolution, acting as a facilitator rather than an operator, with strong project and issue-management skills and a focus on reducing client escalations.

Qualifications

• 2+ years of professional experience in PBM/healthcare operational and/or financial role(s).
• 2+ years of experience performing in-depth research, investigation, analysis, and/or ad-hoc reporting.
• Experience in Microsoft Office, particularly Excel (must know how to do VLOOKUPS and pivot tables).

Responsibilities

• Partner with internal cross-functional areas such as Sales, Finance, Trade and Reporting to ensure all client requirements are met and supported.
• Review and analysis of reporting to identify trends and opportunities, plus quality inspection prior to client delivery.
• Solve for opportunities identified through trend analysis – process improvement / strategic projects.
• Independently manage client issues and projects with little involvement from leadership.
• Triage of Finance specific Aunt Team requests.
• Support multiple complex client escalations and projects– requiring “outside of the box” solutions and ideas.
• Conduct “lessons learned” and feedback meetings post resolution of issues to improve processes for the future, including FOX and CSX support.

Skills

PBM/healthcare ops

Analysis

Excel (VLOOKUP, Pivot)

Education

Bachelor's degree or equivalent experience

Job description

CVS Health is seeking a Rebate Engagement professional to manage client contracted rebate reporting, payment and reconciliation deliverables, and related financial projects. The role emphasizes collaboration with internal and external stakeholders to deliver high-quality outcomes.

You will drive issues to resolution, acting as a facilitator rather than an operator, with strong project and issue-management skills and a focus on reducing client escalations.