Senior Quality Technician: QMS & Process Improvement Lead

Kids for the Future

Armstrong (IA)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Job summary

Art’s Way in Armstrong, IA seeks a Senior Quality Technician to lead the company's Quality Management System, ensuring products meet customer expectations and quality standards. You will work with Purchasing, Engineering, Manufacturing, Customer Service, and Logistics, drive root-cause analysis, CAPA, and continuous improvement through Lean initiatives.

This role requires five years in quality/manufacturing, strong analytical skills, and proficiency with inspection tools; is based in-office in

Qualifications

Minimum of five (5) years of experience in Quality, Manufacturing, Engineering, or a related manufacturing environment.
Strong understanding of quality systems and manufacturing processes.
Experience reading engineering drawings and specifications.
Proficiency using precision measuring equipment, including micrometers, calipers, dial indicators, and similar inspection tools.
Experience performing root cause analysis and implementing corrective actions.
Strong analytical and problem-solving skills.
Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
Excellent written and verbal communication skills.
Ability to effectively prioritize work and manage multiple projects simultaneously.

Responsibilities

Develop, implement, maintain, and continuously improve the company's Quality Management System (QMS).
Promote a quality-focused culture throughout the organization by establishing quality expectations and communicating performance across departments.
Evaluate manufacturing processes and recommend improvements that enhance product quality, consistency, and efficiency.
Develop, implement, and maintain quality procedures, inspection methods, and process controls.
Oversee document control to ensure quality documentation, procedures, work instructions, and records remain current and accurate.
Partner with Engineering and Production to develop standard work and improve manufacturing processes.
Lead investigations into nonconforming materials, production defects, customer complaints, warranty concerns, and supplier quality issues.
Perform root cause analysis and implement corrective and preventive actions (CAPA) to prevent recurring quality concerns.
Review and approve process deviations, quality holds, material dispositions, rework activities, and return material authorizations (RMAs).
Manage internal and supplier PPAP (Production Part Approval Process) activities as required.
Monitor quality metrics and identify trends to drive continuous improvement initiatives.
Participate in Lean Manufacturing, Kaizen events, and other continuous improvement activities.
Provide quality support for new product introductions, engineering changes, and manufacturing process improvements.
Train employees on quality procedures, inspection methods, and operational changes affecting product quality.
Build and maintain positive working relationships with customers, suppliers, and cross-functional teams.
Stay current on quality management best practices, manufacturing standards, and industry trends.
Perform other duties as assigned.