Senior Quality & Technical Services Manager - Coffee

illycaffè; California; Vor Ort; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

B-Corp Certified

Zusammenfassung

illycaffè North America (ICNA) seeks a Quality and Technical Services Manager (Coffee Services) to lead daily technical activity in the Bay Area and manage Contract Service Partners and direct technical staff. The role requires strong technical aptitude and a passion for service excellence within a fast-paced, coffee-focused environment.

Based in Northern California, this full-time position offers the opportunity to shape service standards, train partners, and collaborate across Sales, Quality,

Qualifikationen

• Technical aptitude required.
• Minimum 3 years relevant experience.
• Use of tools and multimeters.
• Management experience preferred.
• Must have a valid driver's license.
• Use of voltmeter, ohmmeter, hand and small power tools.

Aufgaben

• Hire, train, and manage Contract Service Partners within the region.
• Perform site surveys, machine installations and service and Quality Control evaluations.
• Manage Field Service Calls prioritizing key accounts.
• Install coffee and espresso equipment at new and existing accounts.
• Coordinate installation, field service, QC, and repossessions by 3PS.
• Oversee administrative paperwork for service, QC and quality audits.
• Maintain van and shop organization and stock.
• Drive quality improvement through audits and education.
• Manage daily technical activity and budget; train new team members.
• On-call for national dispatch (roughly 1 in 6 weekends).
• Hire, manage, train, and develop contracts and direct technical staff.
• Collaborate with regional and national teams.

Tools

JDE

Excel

Word

Outlook

Jobbeschreibung

illycaffè North America (ICNA) seeks a Quality and Technical Services Manager (Coffee Services) to lead daily technical activity in the Bay Area and manage Contract Service Partners and direct technical staff. The role requires strong technical aptitude and a passion for service excellence within a fast-paced, coffee-focused environment.

Based in Northern California, this full-time position offers the opportunity to shape service standards, train partners, and collaborate across Sales, Quality,