Senior Quality Technical Manager — Dealer Support (Remote)

Volkswagen Group Services GmbH; Missouri; On-site; USD 80,000 - 100,000; Full time

Job summary

Volkswagen Group Services GmbH is seeking a Quality Technical Manager (QTM) to provide expert technical assistance to dealerships, ensuring repairs meet Volkswagen standards. Located in the United States, this role is classified as fully remote.

The ideal candidate will have 5-7 years of experience in a service department, along with an Automotive Technology degree and ASE Master Level Certification. Strong communication skills and Volkswagen product knowledge are crucial for succeeding in this position.

Qualifications

• 5-7 years in Service Department of automotive operation.
• Strong understanding of dealer operations.
• Detail-oriented and process-oriented individual.

Responsibilities

• Lead dealership to organize minimum tool and equipment operations.
• Ensure all Volkswagen approved diagnostic tools are operational.
• Identify future training content for technicians.
• Develop processes to reduce repeat repairs.
• Provide onsite technical expertise during repairs.
• Monitor quality issues connected with repairs.
• Establish processes for evaluating new vehicles.
• Review warranty repair acceptance requests.
• Maintain technical competence through ongoing training.

Skills

Analytical and conceptual thinking

Extensive Volkswagen technical product knowledge

Communication skills

Knowledge of personal computer applications

Technical ability to work through failures

Influencing and negotiation skills

Resource management

Education

Degree in Automotive Technology or equivalent

ASE Master Level Certification with L1

Degree in business management

Job description

Volkswagen Group Services GmbH is seeking a Quality Technical Manager (QTM) to provide expert technical assistance to dealerships, ensuring repairs meet Volkswagen standards. Located in the United States, this role is classified as fully remote.

The ideal candidate will have 5-7 years of experience in a service department, along with an Automotive Technology degree and ASE Master Level Certification. Strong communication skills and Volkswagen product knowledge are crucial for succeeding in this position.