Senior Quality Systems Specialist

Medtronic; Tempe (AZ); On-site; USD 94,000 - 140,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

401(k) plan with employer match

Paid time off

Job summary

Medtronic in Tempe, AZ, seeks a Senior Quality Systems Specialist to own customer‑related quality processes and optimize the QMS to meet ISO 13485 and FDA requirements. You will manage orders, changes, and RMAs while maintaining documentation and audit readiness.

Working onsite five days a week, you will collaborate with cross‑functional teams to improve metrics, support forecasts, and ensure timely, compliant customer support and billing workflows.

Qualifications

• Requires a Baccalaureate degree (or equivalent) and at least 4 years of relevant experience.
• Nice to have SAP experience and familiarity with ISO 13485 and FDA quality requirements.
• Experience interfacing with Planning, Engineering, Operations and Finance.

Responsibilities

• Own and optimize the QMS processes that support customer-related activities for ISO 13485 and FDA compliance.
• Serve as primary interface with external customers on orders, changes, complaints, RMAs, and documentation.
• Create, maintain, and revise QMS documents, procedures, and forms for customer-related processes.
• Ensure audit readiness and act as SME during internal, external, and regulatory audits.
• Collaborate with Quality, Engineering, Planning and Finance to report metrics and drive improvements.

Skills

Analytical skills

Excellent communication

Cross-functional collaboration

Quality mindset

Education

Baccalaureate degree

Tools

SAP

Job description

We anticipate the application window for this opening will close on - 17 Sep 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working onsite 5 days a week as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary.

The Senior Quality Systems Specialist will serve as the primary interface between Medtronic and external customers for a designated business, while owning and optimizing the Quality Management System (QMS) processes that support customer-related activities. This role combines hands‑on customer support (orders, changes, complaints, RMAs) with end‑to‑end responsibility for designing, maintaining, and improving quality processes, metrics, and documentation in alignment with ISO 13485 and FDA requirements.

Customer‑Focused Quality Systems and Process Ownership

• Optimize and enhance existing Tempe Medtronic frameworks that support customer‑related activities to ensure alignment with ISO 13485, FDA requirements, and internal quality system standards.
• Establish, track, and continuously improve metrics and measurable indicators for customer‑related processes (e.g., order performance, complaints, returns, turnaround times, service quality).
• Create, maintain, and revise QMS documentation (procedures, work instructions, forms, templates) required to support customer‑related processes.
• Ensure audit readiness for customer‑related quality processes and act as the subject matter expert (SME) during internal, external, and regulatory audits.
• Work with cross‑functional and quality teams to develop, implement, and refine methods for collecting and reporting customer feedback and quality data.

Customer Interface and Order Management

• Serve as the primary point of contact for assigned external customers, working with local groups on coordinating orders, changes, issue resolution, feedback/complaints, returns, and requests.
• Work with local planning team to accept forecasts and purchase orders from customers and create corresponding sales orders in SAP.
• Provide clear order acknowledgements to customers, leveraging SAP functionality where available and supporting configuration needs for the site as appropriate.
• Collaborate with Planning to obtain and confirm commit dates and communicate commitments to customers.
• Monitor drop shipments and coordinate with Planning to define transaction ownership (Planning vs. this role) in MES and SAP to ensure accurate shipment execution and documentation.
• Ensure SAP shipment transactions are completed accurately to generate invoices and shipping paperwork required by customers.

Change Management and Customer Portals

• Partner with Engineering and other internal stakeholders to understand and execute customer‑requested changes (e.g., product, documentation, process, or configuration changes).
• Submit and manage changes through customer change portals, acting as a liaison to reduce administrative burden on Engineering and other technical teams.
• Ensure customer change requirements are accurately translated into internal actions, documented in the QMS, and reflected in relevant systems.

Complaints, Returns, and Issue Resolution

• Field customer complaints, feedback, and requests for Return Material Authorization (RMA), ensuring timely triage, documentation, and routing within the quality system.
• Coordinate with Quality, Operations, Engineering, and other teams to investigate issues, drive corrective actions, and improve service quality.
• Provide regular status updates to customers on open issues, complaints, and RMAs, ensuring a high level of transparency and responsiveness.

Cross‑Functional Collaboration and Reporting

• Develop and maintain strong working relationships with internal stakeholders (Quality, Engineering, Planning, Operations, Finance, Commercial teams) to resolve issues and drive process improvements.
• Track and report progress against objectives for customer‑related quality initiatives, providing in‑depth analysis and recommendations for process improvements.
• Work with Finance to provide accurate billable hour and cost information and support other customer‑related financial tasks as needed.

Required Knowledge and Experience

• Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A)). A minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience.
• Nice to Have: Experience with SAP (sales order creation, shipment transactions, and/or customer‑related configuration).
• Familiarity with ISO 13485 and FDA quality system requirements.
• Experience with complaint handling, RMAs, or customer feedback systems.
• Prior experience in a role interfacing with Planning, Engineering, Operations, and Finance to support customer commitments and quality outcomes.
• Strong analytical skills with the ability to define, track, and interpret metrics for customer‑related processes.
• Excellent communication skills and proven ability to collaborate with senior internal and external stakeholders.

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co‑workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise‑wide workforce planning approach, U.S. work authorization sponsorship (H‑1B, TN, J, etc.) is offered exclusively for Principal‑level roles and above, where specialized expertise aligns with long‑term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD): $93,600.00 - $140,400.00. This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long‑term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well‑being program)

• Incentive plans
• 401(k) plan plus employer contribution and match
• Short‑term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non‑qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans.

Equal Employment Opportunity

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

Additional Employment Requirements

For Sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E‑Verify program, please note that additional details can be found online.