Senior Quality Systems Specialist

ABCorp; Boston (MA); On-site; USD 80,000 - 110,000; Full time

Job summary

ABCorp is seeking a Senior Quality Systems Specialist to enhance quality practices during a transformative period. This high-impact role focuses on the Quality Management System and aims to improve execution and process consistency.

The ideal candidate will have over 5 years of relevant experience, strong organizational skills, and a history of effective collaboration across teams. This position offers the opportunity to influence quality standards and drive improvements in a leading secure manufacturing environment.

Qualifications

• 5+ years of experience in quality assurance, quality systems, compliance, or manufacturing quality in a regulated environment.
• Experience with CAPA, deviations, nonconformances, investigations, and training systems.
• Strong written documentation skills including SOPs and investigation records.

Responsibilities

• Support and improve the Quality Management System including procedures and document control.
• Coordinate quality records from initiation through closure including investigations and corrective actions.
• Partner with Operations and Engineering to strengthen process control.

Skills

Quality assurance

Quality systems

Compliance

Manufacturing quality

Root cause analysis

Organizational discipline

Tools

QMS

ERP systems

Workflow systems

Job description

From our nation’s earliest days, ABCorp has been a trusted force in security and innovation. In 1795, the federally chartered Bank of the United States entrusted American Bank Note Company with the critical mission of producing counterfeit-resistant currency for the young Republic. This early history established our company, now known as ABCorp, as a pioneer in secure printing, with innovations that served not only American banks but also international clients, a legacy that shaped our evolution into a global leader in secure manufacturing. What began with protecting America’s financial foundation now drives cutting‑edge solutions that safeguard organizations worldwide.

Today, ABCorp sits at the intersection where authentication, payments, and secure access embrace next‑gen (including additive 3D) manufacturing to meet the demands of a digitally driven world. We have built 230 Years of Expertise – no one knows secure manufacturing and authentication better, and no one has done it longer. We maintain global reach and compliance with eight locations around the world, and we’ve been trusted by fintechs, financial institutions, healthcare companies, governments, and brands across 120+ countries. We deliver end‑to‑end innovation through high‑security, state‑of‑the‑art facilities that are incubators for advancements in payments, secure access, and additive manufacturing.

ABCorp is seeking a Senior Quality Systems Specialist to help strengthen and standardize our quality operating practices during a period of business and process transformation. This role will play a key part in improving the discipline, clarity, and consistency of our quality systems across documentation, investigations, corrective actions, audits, training, and process change.

This is a high‑impact specialist role for someone who is strong in quality systems execution and cross‑functional follow‑through. The position will help ABCorp move from reactive issue handling toward more consistent, scalable process control by building better structure, stronger records, and more effective quality routines.

Key Responsibilities

• Support and improve the Quality Management System, including procedures, work instructions, records, document control, training support, audit readiness, and controlled quality documentation.
• Coordinate and drive quality records from initiation through closure, including nonconformances, deviations, investigations, corrective actions, and preventive actions.
• Improve closure discipline, ownership clarity, and effectiveness of corrective actions through structured problem‑solving methods and practical follow‑up.
• Partner with Operations, Engineering, and related functions to strengthen process control, change control, traceability, and standard work.
• Review and support controlled documentation such as SOPs, work instructions, specifications, inspection plans, validation‑related documents, and quality records.
• Help maintain calibration and measurement‑system discipline where applicable.
• Support internal, customer, and third‑party audits through preparation, document retrieval, response support, and follow‑up actions.
• Assist with customer quality investigations and responses by helping ensure facts are clear, records are complete, and corrective actions are credible.
• Support training efforts related to quality procedures, defect awareness, traceability, material handling, and document compliance.
• Help develop practical dashboards and reporting for recurring quality issues, CAPA aging, audit findings, scrap/rework themes, and related metrics.
• Convert recurring issues and transformation needs into clearer procedures, templates, workflows, and quality controls that are easier for the organization to follow.

What Success Looks Like

• CAPAs, NCRs, and other quality records are opened, investigated, and closed with stronger discipline and less aging.
• Audit preparation is more organized, findings are reduced, and follow‑up actions are completed on time.
• Procedures, work instructions, and controlled records are clearer and more consistently used.
• Customer quality responses are better supported by facts, documentation, and more durable corrective actions.
• The site has better quality visibility, better operating rhythm, and fewer repeat issues caused by process gaps or unclear ownership.

Qualifications

• 5+ years of experience in quality assurance, quality systems, compliance, or manufacturing quality in a regulated or controlled production environment
• Experience with CAPA, deviations, nonconformances, investigations, change control, document control, and training systems
• Experience supporting internal and external audits
• Strong written documentation skills, including SOPs, work instructions, audit responses, and investigation records
• Familiarity with root cause analysis and corrective action methods
• Ability to work cross‑functionally with Operations, Engineering, and other teams to drive follow‑through
• Hands‑on comfort in a manufacturing environment and ability to connect systems work to floor execution
• Strong organizational discipline and attention to detail
• Experience with QMS, ERP, or workflow systems

Nice to Have

• Experience in printing, converting, card manufacturing, packaging, or another high‑mix controlled manufacturing environment
• Familiarity with ISO 9001, ISO 14298, ISO 13485, or similar quality systems
• Experience with calibration systems, traceability controls, or product/process release documentation
• Experience helping standardize records, templates, and site procedures during periods of operational change