Senior Quality Systems Lead – Customer-Facing, SAP & ISO13485

Real Staffing Group; Tempe (AZ); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Health savings accounts

Retirement savings plans

Life and disability insurance

Paid leave

Job summary

Specialist Staffing Group in Tempe, AZ is seeking a Senior Quality Systems Specialist to oversee customer-facing quality processes in a regulated environment. This onsite role interfaces with customers to ensure QMS compliance and audit readiness, coordinating orders, changes, complaints, and returns with cross-functional teams.

Responsibilities include SAP order processing, shipment/invoicing, and maintaining QMS documentation while tracking metrics for customer processes.

Qualifications

• Bachelor's degree or higher with relevant experience in quality systems.

Responsibilities

• Act as main point of contact for assigned customers and coordinate orders, changes, complaints and returns.
• Process forecasts and purchase orders with planning, create sales orders in SAP, and provide order acknowledgements.
• Enter shipment transactions in SAP to generate invoices and shipping paperwork.
• Submit customer changes through change portals and manage investigations for complaints/RMAs.
• Provide regular status updates to customers and work with engineering/operations to resolve issues.
• Track and report progress on customer-related quality initiatives; analyze data and offer recommendations.
• Collaborate with quality, engineering, operations, finance and commercial teams to drive process improvements.

Skills

SAP

Quality Management System

ISO 13485

FDA requirements

Customer complaint handling

Return Material Authorization

Education

Bachelor's degree

Advanced degree

Job description

Specialist Staffing Group in Tempe, AZ is seeking a Senior Quality Systems Specialist to oversee customer-facing quality processes in a regulated environment. This onsite role interfaces with customers to ensure QMS compliance and audit readiness, coordinating orders, changes, complaints, and returns with cross-functional teams.

Responsibilities include SAP order processing, shipment/invoicing, and maintaining QMS documentation while tracking metrics for customer processes.