Senior Quality Systems Engineer

TE Connectivity; Medway (MA); On-site; USD 92,900 - 116,100; Full time

Benefits offered by this job

Health insurance

401(k)

Disability insurance

Life insurance

Employee stock purchase plan

Paid time off

Voluntary benefits

Job summary

TE Connectivity is seeking a Senior Quality Systems Engineer at the Medway, MA site to own and drive Quality System processes, including CAPA, audits and customer complaint handling. You will lead investigations, drive improvements, and ensure ongoing audit readiness.

This role requires strong cross‑functional collaboration and deep ISO 13485 knowledge. At TE Connectivity, you will contribute to a safety‑driven, quality‑minded culture, lead process improvements, and mentor teams while

Qualifications

• Bachelor’s degree in Engineering, Science, Quality or related field.
• Minimum 5 years of related experience with a Bachelor’s degree; or 3 years with a Master; or a PhD without experience.
• ISO 13485 Auditor training or Lead Auditor preferred.
• Quality Assurance qualification preferred.

Responsibilities

• Own and maintain assigned Quality System processes and ensure compliance with ISO 13485 and regulatory requirements.
• Lead internal and external audits, coordinate stakeholders, and close audit findings.
• Drive CAPA activities including investigation, root cause analysis, corrective/preventive actions, and verification of effectiveness.
• Oversee Customer Complaint and RMA processes, ensuring timely investigations and closure.
• Oversee change control processes and train requirements across Quality Systems.
• Develop and communicate Quality Systems metrics; lead Management Review inputs.

Skills

ISO 13485 knowledge

CAPA & internal audits

eQMS experience

Cross-functional collaboration

Problem solving

Quality metrics & reporting

Education

Bachelor’s degree in Engineering/Science/Quality or related

Tools

eQMS software

Job description

About TE

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

The Senior Quality Systems Engineer is a key member of the Quality Systems department. They are accountable for the ownership, implementation, performance and continuous improvement of key Quality System Processes at the Medway site. The role ensures that Quality System functions are effectively implemented and maintained in compliance with documented procedures and applicable regulatory requirements (including ISO 13485) and are effectively executed across the site.

The role operates with a high degree of autonomy and is responsible for leading cross‑functional activities, driving timely resolution of quality issues, and ensuring audit readiness at all times. They support and lead the Quality System to ensure ongoing compliance, audit readiness and continuous improvement, liaising with various departments to ensure effective implementation across the Medway site.

In addition, the role provides flexible administrative and operational support to Quality Operations and the wider site as required, in line with business needs while maintaining accountability for the effective implementation and compliance of assigned Quality System processes.

Job Requirements

Role Qualifications

• Bachelor’s degree (or equivalent) in Engineering, Science, Quality or a related discipline.
• A minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience.
• Additional qualification in Quality Assurance or a related discipline is preferred.
• ISO 13485 Auditor training and/or Lead Auditor qualification is preferred.

Quality System Ownership & Compliance

• Own and maintain assigned Quality System processes, ensuring they are fully compliant with internal procedures and applicable regulatory requirements (including ISO 13485).
• Ensure ongoing audit readiness across the site by proactively monitoring system performance and compliance.
• Identify gaps or deficiencies in Quality Systems and drive implementation of effective corrective actions.

Audit Management

• Lead and manage internal and external audits, including planning, execution, stakeholder coordination, and closure of audit findings.
• Ensure timely and effective response to audit findings, including ownership of corrective actions and verification of effectiveness, where applicable.
• Act as primary site‑based contact for Quality Systems‑related audits and inspections.

CAPA & Investigations

• Own and drive CAPA activities, including investigation, root cause analysis, implementation of corrective and preventive actions, and effectiveness verification.
• Ensure CAPA activities are completed in a timely and compliant manner.
• Escalate risks, delays, or systemic issues to management as appropriate.

Customer Complaints & RMA Processes

• Own and oversee the Customer Complaint and RMA processes at site level, ensuring effective execution, compliance, and timely closure.
• Ensure appropriate investigation, documentation, trending, and communication related to complaints.
• Monitor process performance and drive improvements where required.

Change Control & Training

• Ensure effective implementation and compliance of change control processes, providing direction and oversight to change owners.
• Own or oversee Quality Systems‑related training processes to ensure requirements are defined, training is completed, and effectiveness is maintained.

Data, Metrics & Management Review

• Develop, analyse, and communicate Quality Systems metrics to stakeholders.
• Interpret data trends, identify risks, and drive improvement actions.
• Lead preparation and maintenance of Management Review inputs related to Quality Systems.

Continuous Improvement & Leadership

• Lead Quality Systems improvement initiatives aligned with site and global Quality objectives.
• Act as subject matter expert for Quality Systems, providing guidance and direction to cross‑functional teams.
• Influence stakeholders to ensure adherence to Quality System requirements.

Documentation & Procedures

• Develop, review, and approve Quality System documentation as required.
• Ensure procedures remain current, effective, and compliant.

General Responsibilities

• Prioritise and manage workload to ensure critical Quality System activities are delivered on time.
• Escalate compliance risks and resource constraints appropriately.
• Support broader Quality or site activities where required, provided core Quality Systems responsibilities are not impacted.

Essential Skills and Experience

• Strong working knowledge of ISO13485 and applicable regulatory requirements.
• Experience in CAPA, internal auditing, customer complaints and audit support, including leading audits and supporting external inspections.
• Proven ability to lead investigations and drive timely resolution of quality issues, including root cause analysis and follow‑up actions.
• Experience working with electronic Quality Management Systems (eQMS), including data management, tracking and reporting of Quality Systems activities.
• Experience working cross‑functionally and influencing stakeholders across Quality and Operations.
• Strong problem‑solving, organisational and communication skills, with the ability to work independently, manage priorities and escalates risks appropriately.

Physical Demands and Work Environment

• Physical demands: While performing the duties of this job, the employee is occasionally required to walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arm, balance, stoop, talk or hear. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, colour vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment: This role is primarily office‑based but may require regular interaction with manufacturing or operational areas. The employee may be exposed to a typical production environment, including noise and moving equipment, and will be required to follow all applicable safety and gowning requirements when entering these areas.

Competencies

SET : Strategy, Execution, Talent (for managers)

About TE Connectivity

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next‑generation transportation, energy networks, automated factories, data centres enabling artificial intelligence, and more. Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that every connection counts.

Compensation

• Competitive base salary commensurate with experience: $92,900-116,100 (subject to change dependent on physical location).
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits.

Benefits

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

Equal Employment Opportunity

TE Connectivity is an Equal Opportunity Employer. We do not discriminate based on race, religion, colour, national origin, sex, sexual orientation, gender expression, age, marital status, veteran status, or disability status.

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD

TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organisations falsely claiming to represent TE Connectivity. TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.