Senior Quality Specialist – Manufacturing & Supplier Quality

MDMartin LLC; Plano (TX); On-site; USD 75,000 - 95,000; Full time

Job summary

MDMartin LLC in Plano, TX, is seeking a Senior Quality Specialist to supervise product, supplier, and manufacturing quality activities at our Plano operations.

This role requires inspecting materials, interpreting drawings, leading corrective actions, and coordinating with customers and suppliers. Mandarin-English bilingual proficiency is required to support international teams in Taiwan and China.

Qualifications

• Five or more years in manufacturing quality or supplier quality
• Ability to read and interpret engineering drawings, specifications, revisions, and tolerances
• Experience with incoming, in-process, and final inspections
• Proficiency in 8D and 5 Why problem-solving methods and corrective actions
• Strong writing and documentation skills in English

Responsibilities

• Review drawings and specs to ensure product compliance before shipment
• Perform incoming, in-process, and final inspections
• Identify, document, and contain nonconforming materials
• Lead root-cause investigations and corrective actions (8D, 5 Why)
• Coordinate with customers and suppliers on quality improvements and containment

Skills

Reading engineering drawings

Supplier quality management

8D problem solving

Corrective action leadership

Microsoft Excel

Education

Bachelor’s degree in Engineering or related field

Tools

Excel

Word

8D reports

Job description

Senior Quality Specialist – Manufacturing & Supplier Quality

Job Type: Full-Time

Work Location: On-site, with local travel

Compensation: $75,000–$95,000 per year, depending on experience

Language Requirement: Bilingual proficiency in Mandarin and English is required.

Position Overview

We are seeking an experienced Senior Quality Specialist to oversee product, supplier, and manufacturing quality activities supporting our Plano operations.

This position will ensure that incoming materials and finished products comply with approved customer drawings, specifications, tolerances, and quality requirements. The Senior Quality Specialist will conduct inspections, manage nonconforming materials, investigate quality concerns, lead corrective actions, and coordinate directly with customers and suppliers.

The ideal candidate has strong manufacturing quality experience, can interpret technical drawings, and is comfortable responding to urgent customer or supplier issues in a fast-paced environment.

Key Responsibilities

Product Inspection and Compliance

• Review customer drawings, engineering specifications, tolerances, approved samples, and engineering changes.
• Ensure products comply with approved drawings and customer requirements before shipment.
• Conduct incoming, in-process, and final inspections.
• Verify product dimensions, materials, appearance, packaging, labeling, and workmanship against established requirements.
• Identify, document, segregate, and contain nonconforming materials.
• Prevent defective or unapproved products from reaching customers.
• Coordinate rework, sorting, replacement, and disposition of nonconforming materials.

Corrective and Preventive Action

• Investigate internal, supplier, and customer-reported quality issues.
• Lead root-cause investigations using structured problem-solving methods such as 8D and 5 Why.
• Prepare and follow up on 8D reports, corrective-action plans, and preventive actions.
• Confirm that corrective actions have been implemented and evaluate their effectiveness.
• Identify recurring quality trends and recommend process or supplier improvements.
• Monitor supplier quality performance, defect rates, responsiveness, and corrective-action completion.
• Coordinate corrective and preventive actions with local and international suppliers.
• Conduct supplier audits, process reviews, and on-site inspections when necessary.
• Work with suppliers to improve manufacturing controls, inspection processes, and product consistency.
• Support supplier qualification and approval activities.

Customer Quality Support

• Respond promptly and professionally to customer complaints and urgent quality concerns.
• Coordinate product containment, sorting, rework, sample approval, replacement, and on-site resolution.
• Communicate investigation findings, corrective actions, and completion timelines to customers.
• Maintain clear documentation and follow-through until each issue is fully resolved.

Quality Documentation

• Maintain inspection reports, approved samples, quality reports, nonconformance records, and corrective-action documentation.
• Control drawing revisions, specifications, inspection standards, and other quality-related documents.
• Ensure employees and suppliers are working from the latest approved requirements.
• Prepare quality metrics and reports for management review.
• Support the development and improvement of inspection procedures and quality-control standards.

Cross-Functional Collaboration

• Work closely with customers, suppliers, Engineering, Production, Supply Chain, and warehouse teams.
• Communicate regularly with internal management and technical teams in the United States, Taiwan, and China.
• Support production launches, product changes, sample approvals, and supplier transitions.
• Escalate critical quality risks and recommend appropriate containment or corrective measures.

Required Qualifications

• Five or more years of experience in manufacturing quality, supplier quality, quality assurance, or a related function.
• Demonstrated ability to read and interpret engineering drawings, specifications, revisions, and tolerances.
• Experience performing incoming, in-process, and final inspections.
• Working knowledge of 8D reporting, 5 Why analysis, root-cause investigation, corrective actions, and preventive actions.
• Experience managing nonconforming materials and responding to customer quality complaints.
• Strong analytical, organizational, and problem-solving skills.
• Excellent attention to detail and documentation accuracy.
• Proficiency in Microsoft Excel, Word, and quality-reporting documentation.
• Strong written and verbal communication skills in English.
• Ability to travel locally to customer and supplier facilities.
• Ability to work full-time on-site at the Plano facility.

Preferred Qualifications

• Bachelor’s degree in Engineering, Quality Management, Manufacturing, Industrial Technology, or a related field.
• Experience with packaging materials, corrugated products, paper converting, foam packaging, pallets, printing, or a related manufacturing industry.
• Experience conducting supplier audits or on-site quality inspections.
• Familiarity with ISO 9001, quality management systems, control plans, inspection plans, or supplier qualification processes.
• Mandarin Chinese language skills for communication with suppliers and technical teams in Taiwan and China.

Core Competencies

• Quality and customer-focused decision-making
• Technical drawing and specification interpretation
• Root-cause analysis and corrective-action leadership
• Supplier quality management
• Inspection and documentation accuracy
• Urgent issue resolution
• Cross-functional collaboration
• Cross-cultural communication
• Strong ownership and follow-through
• Ability to manage multiple priorities

Key Performance Indicators

Performance may be measured using metrics that include:

• Incoming and final inspection defect rates
• Customer complaint and return rates
• Corrective-action response and closure time
• Repeat nonconformance rate
• Inspection-record accuracy
• On-time completion of quality reports
• Cost of scrap, rework, sorting, and replacement