Senior Quality Specialist — Commission Operations & Reconciliation

CVS Health; Franklin (TN); On-site; USD 53,038,000 - 101,116,000; Full time

Benefits offered by this job

Comprehensive benefits package

Bonus eligibility

Job summary

CVS Health is seeking a Senior Quality Specialist to support agent commission accounting and debt management, ensuring accurate payments and data integrity. The role blends back-end analysis with occasional agent-facing duties and requires attention to detail and process discipline.

Candidates with customer service or financial services background and strong Excel skills are preferred. This full-time position offers a comprehensive benefits package and a competitive hourly pay range tied to

Qualifications

• 1+ years of experience in customer service, operations, administrative support, financial services, accounting support, commissions, or a related business environment.
• Basic understanding of accounting concepts, including debits, credits, account balances, payments, adjustments, and reconciliations.
• Strong written and verbal communication skills, including the ability to communicate professionally through phone, email, and internal correspondence.
• Proficiency in Microsoft Office applications, including Excel, Outlook, and Word, with strong attention to detail and organizational skills.

Responsibilities

• Serves as a subject matter expert and quality advocate, ensuring adherence to departmental standards and promoting a culture of continuous improvement.
• Conducts regular quality audits across multiple products and platforms to ensure compliance and drive operational efficiency.
• Supports commission operations and debt management processes, including agent account reconciliation, payment tracking, and collection efforts.
• Responds to agent inquiries via phone and email, providing accurate information and empathetic, solutions-focused service.
• Analyses and processes commission-related transactions, identifies trends or recurring issues, and works proactively to develop corrective actions.

Skills

Customer service

Operations

Accounting basics

Microsoft Excel

Education

High School Diploma

Associates degree preferred

Tools

Excel

Outlook

Word

Job description

CVS Health is seeking a Senior Quality Specialist to support agent commission accounting and debt management, ensuring accurate payments and data integrity. The role blends back-end analysis with occasional agent-facing duties and requires attention to detail and process discipline.

Candidates with customer service or financial services background and strong Excel skills are preferred. This full-time position offers a comprehensive benefits package and a competitive hourly pay range tied to