Senior Commission Operations Quality Specialist

CVS Health; Franklin (VA); On-site; USD 38,000 - 73,000; Full time

Benefits offered by this job

Bonus program

Job summary

CVS Health in Virginia is seeking a Senior Quality Specialist to ensure the accuracy of agent commission accounting and debt management processes. The role focuses on back-end analysis, reconciliation, and transactional processing that supports agent payments and satisfaction.

You will audit quality, resolve commission issues, monitor debts, and document cases in alignment with program guidelines, while collaborating with internal teams and occasionally assisting agents with timely, empathetic

Qualifications

• 1+ years of experience in customer service, operations, administrative support, financial services, accounting support, commissions, or a related business environment.
• Basic understanding of accounting concepts, including debits, credits, account balances, payments, adjustments, and reconciliations.
• Strong written and verbal communication skills, including the ability to communicate professionally through phone, email, and internal correspondence.

Responsibilities

• Serves as a subject matter expert and quality advocate, ensuring adherence to departmental standards and promoting a culture of continuous improvement.

Skills

Customer service

Accounting concepts

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

SQL

Job description

CVS Health in Virginia is seeking a Senior Quality Specialist to ensure the accuracy of agent commission accounting and debt management processes. The role focuses on back-end analysis, reconciliation, and transactional processing that supports agent payments and satisfaction.

You will audit quality, resolve commission issues, monitor debts, and document cases in alignment with program guidelines, while collaborating with internal teams and occasionally assisting agents with timely, empathetic