Senior Quality & Safety Manager – Patient Safety (RCA experience strongly preferred)

Memorial Sloan Kettering Cancer Center; New York (NY); Hybrid; USD 121,000 - 201,000; Full time

Job summary

Memorial Sloan Kettering Cancer Center is seeking a Senior Quality & Safety Manager to drive excellence in patient care by leading quality initiatives and managing safety events. This role involves ensuring compliance with regulations, fostering a culture of safety, and developing risk reduction strategies across clinical teams.

Benefits

Great benefits offerings

Qualifications

• 7 years of recent experience in a clinical setting or in quality & safety.
• Working knowledge of patient safety and healthcare regulations.
• Expertise in high reliability principles preferred.

Responsibilities

• Oversee reviews of serious and sentinel events and lead Root Cause Analysis.
• Develop risk reduction strategies in collaboration with leadership.
• Manage teams to review safety events and quality safety metrics.

Skills

Interpersonal skills

Analytical thinking

Decision-making abilities

Judgment

Education

RN (NY) License

CPHQ / Other ANCC certification

Tools

Epic

Microsoft Office

Electronic data management systems

Job description

Exciting Opportunity at MSK: Senior Quality & Safety Manager – Patient Safety

As a Senior Quality & Safety Manager, you’ll drive excellence in patient care by leading quality initiatives, managing safety events, and ensuring compliance with regulatory standards. This role is pivotal in fostering a culture of safety, continuous improvement, and high reliability across clinical and operational teams.

Role Overview

• Oversee timely and comprehensive reviews of serious and sentinel events.
• Lead and perform Root Cause Analysis across the organization resulting from serious safety events.
• Utilize RCA tools such as 5 Whys, Fishbone Diagram (Ishikawa), Failure Mode and Effects Analysis (FMEA),sequence of event mapping and causal maps
• Collaborate with leadership to develop risk reduction strategies and measures of effectiveness related to safety events.
• Provide written responses to external agencies regarding quality and safety.
• Manage teams and facilitate meetings to review safety events, quality safety metrics and performance improvement
• Experience with HPI safety event classification and common cause analysis

Key Qualifications

• 7 years’ of recent experience in a clinical setting or in quality & safety.
• RN (NY) License or other clinical experience preferred.
• Working knowledge of relevant patient safety and healthcare regulations.
• Expertise in high reliability principles and concepts preferred.
• CPHQ / Other ANCC certification a plus.
• Familiarity with Epic helpful.

Core Skills

• Strong interpersonal and communication skills.
• Excellent judgment, analytical thinking, and decision-making abilities.
• Ability to manage sensitive situations diplomatically and maintain confidentiality.
• Proficiency with Microsoft Office and electronic data management systems.

Additional Information:

• Location: Hybrid / 633 Third Avenue, NYC
• Schedule: Monday - Friday, 9 am - 5 pm
• Reporting to Director, Patient Safety

Pay Range: $121,400.00-$200,400.00/annually

Helpful Links:

• MSK Compensation Philosophy
• Review Our Greats Benefits Offerings

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