Senior Quality Program Manager - Administrative Services

Providence Swedish Medical Center; Seattle (WA); On-site; USD 110,000 - 160,000; Full time

Job summary

Providence Swedish Medical Center is seeking a Senior Quality Program Manager to advance standardized care, reliability, and high-value service across the Swedish health system. You will lead cross-functional quality programs, collaborate with clinical and operational leaders, and influence outcomes at a campus or system level.

The role emphasizes designing, implementing, and sustaining prioritized quality goals while guiding teams through change management within a patient‑focused culture.

Qualifications

• Bachelor's degree or higher in a clinical healthcare field.
• Initial certification such as CPHQ, PMP, Lean, Six Sigma or related quality certification.
• Minimum 5 years of healthcare experience; if degree is in an unrelated field, add 5 years of industry experience.
• Experience interpreting regulatory standards, clinical guidelines, national quality metrics and health services research.
• Expert work experience in quality management, patient safety, systems thinking and change management.

Responsibilities

• Facilitate quality improvement programs to standardize care delivery.
• Lead design, implementation and sustainment of prioritized quality goals across campus or health system.
• Collaborate with operational and clinical leadership to advance the quality management system.
• Mentor teams and ensure adherence to regulatory standards.

Skills

Regulatory standards interpretation

Quality management

Patient safety

Systems thinking

Change management

Education

Bachelor's degree in a clinical healthcare field

CPHQ, PMP, Lean, Six Sigma or related certification

5 years healthcare experience

Additional 5 years if degree not in a related field

Job description

Description

The Senior Quality Program Manager (QPM) facilitates quality improvement programs to standardize care delivery, increase reliability, promote high value care and support an effective quality management system at Swedish. Under the direction of Quality Division leadership and in collaboration with operational and clinical leadership, the Senior QPM leads the design, implementation, and sustainment of prioritized quality goals by managing complex, cross-functional quality programs at a campus or health system level.

Providence caregivers are not simply valued - they're invaluable. Join our team at Swedish Health Services DBA Swedish Medical Group and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Bachelor's Degree in Nursing, Lab Technologist, Physical Therapist, Pharmacist, RHIA or other clinical healthcare education.
• Upon hire: CPHQ, PMP, Lean, Six Sigma, or other related process improvement or quality
• 5 years Healthcare.
• 5 years If bachelor's degree is in an unrelated field, an additional 5 years of industry experience is required.
• Interpreting regulatory standards, clinical guidelines, national quality metrics, and health services research.
• Expert work experience in quality management, patient safety, systems thinking, change management.

Preferred Qualifications:

• Master's Degree in Healthcare administration, public health, nursing, business or related subject.
• Electronic Health Record.
• ISO 9001.

Why Join Providence Swedish?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Swedish is the largest not-for-profit health care system in the greater Puget Sound area. It is comprised of eight hospital campuses (Ballard, Edmonds, Everett, Centralia, Cherry Hill (Seattle), First Hill (Seattle), Issaquah and Olympia); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Providence Swedish Medical Group, a network of 190+ primary care and specialty care locations throughout the Puget Sound. Whether through physician clinics, education, research and innovation or other outreach, we’re dedicated to improving the wellbeing of rural and urban communities by expanding access to quality health care for all.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

For any concerns with this posting relating to the posting requirements in RCW 49.58.110(1), click here where you can access an email link to submit your concern.

Pay Range: $50.32 - $79.45

Job Schedule: Full time

Job Shift: Day

Career Track: Business Professional

Department: 3908 ADMINISTRATIVE SERVICES WA

Address: WA Seattle 1730 Minor Ave

Work Location: Swedish Metropolitan Park East-Seattle

Workplace Type: Hybrid