Senior Quality Program Manager

Providence Swedish; Issaquah (WA); On-site; USD 69,000 - 109,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Paid time off

Job summary

Providence Swedish seeks a Senior Quality Program Manager to drive standardization of care and reliability across health system quality programs. You will partner with clinical and operational leadership to design and sustain prioritized quality goals, guiding complex initiatives across the campus.

The role emphasizes patient safety, regulatory interpretation, and continuous improvement within a values-driven, team-oriented culture at Swedish.

Qualifications

• Bachelor's Degree required; CPHQ, PMP, Lean, Six Sigma or related quality knowledge welcomed.
• 5 years healthcare experience; additional 5 years if degree is not healthcare-related.
• Ability to interpret regulatory standards and clinical guidelines for quality programs.
• Expert work experience in quality management, patient safety, systems thinking, and change management.

Responsibilities

• Facilitate quality improvement programs to standardize care delivery.
• Lead design, implementation, and sustainment of prioritized quality goals.
• Manage cross-functional quality programs at campus or health system level.

Skills

Quality management

Patient safety

Change management

Regulatory interpretation

Education

Bachelor's Degree

Master's Degree in Healthcare administration/public health/nursing/business

Tools

Electronic Health Record (EHR)

ISO 9001

Job description

Description

The Senior Quality Program Manager (QPM) facilitates quality improvement programs to standardize care delivery, increase reliability, promote high value care and support an effective quality management system at Swedish. Under the direction of Quality Division leadership and in collaboration with operational and clinical leadership, the Senior QPM leads the design, implementation, and sustainment of prioritized quality goals by managing complex, cross-functional quality programs at a campus or health system level.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Swedish Shared Servicesand thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications

• Bachelor's Degree
• Upon hire: CPHQ, PMP, Lean, Six Sigma, or other related process improvement or quality
• 5 years Healthcare.
• 5 years If bachelor's degree is in an unrelated field, an additional 5 years of industry experience is required.
• Interpreting regulatory standards, clinical guidelines, national quality metrics, and health services research.
• Expert work experience in quality management, patient safety, systems thinking, change management.

Preferred Qualifications

• Bachelor’s Degree in Nursing, Lab Technologist, Physical Therapist, Pharmacist, RHIA or other clinical healthcare education.
• Master's Degree in Healthcare administration, public health, nursing, business or related subject.
• Electronic Health Record.
• ISO 9001.

Why Join Providence Swedish?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

About Providence

At Providence, our strength lies in Our Promise of <"Know me, care for me, ease my way."> Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100‑year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well‑being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About The Team

Providence Swedish is the largest not‑for‑profit health care system in the greater Puget Sound area. It is comprised of eight hospital campuses (Ballard, Edmonds, Everett, Centralia, Cherry Hill (Seattle), First Hill (Seattle), Issaquah and Olympia); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Providence Swedish Medical Group, a network of 190+ primary care and specialty care locations throughout the Puget Sound. Whether through physician clinics, education, research and innovation or other outreach, we’re dedicated to improving the wellbeing of rural and urban communities by expanding access to quality health care for all.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Pay Range: $50.32 - $79.45

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities.