Senior Quality Program Manager

Providence Health & Services; Issaquah (WA); On-site; USD 144,188,000 - 227,546,000; Full time

Job summary

Providence Swedish seeks a Senior Quality Program Manager to lead prioritized quality initiatives, standardize care, and enhance reliability across the campus or system. You will work with clinical and operational leaders to design and sustain improvement programs in a patient-centered environment.

The role requires deep experience in healthcare quality, regulatory interpretation, and change management, with a focus on high-value care and patient safety within a complex health system.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• CPHQ, PMP, Lean, Six Sigma or related certs encouraged on hire.
• Minimum 5 years in healthcare quality roles.
• Interpreting regulatory standards, clinical guidelines and quality metrics.
• Strong expertise in quality management, patient safety, systems thinking and change management.

Responsibilities

• Lead design, implementation and sustainment of prioritized quality goals.
• Manage cross-functional quality programs at campus or system level.
• Collaborate with clinical and operational leadership to standardize care and improve reliability.

Skills

Quality management

Patient safety

Change management

Regulatory interpretation

Systems thinking

Education

Bachelor's Degree

Master's Degree (preferred)

Tools

Electronic Health Record

ISO 9001

Job description

Description

The Senior Quality Program Manager (QPM) facilitates quality improvement programs to standardize care delivery, increase reliability, promote high value care and support an effective quality management system at Swedish. Under the direction of Quality Division leadership and in collaboration with operational and clinical leadership, the Senior QPM leads the design, implementation, and sustainment of prioritized quality goals by managing complex, cross-functional quality programs at a campus or health system level.

Providence caregivers are not simply valued - they're invaluable. Join our team at Swedish Shared Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications

• Bachelor's Degree
• Upon hire: CPHQ, PMP, Lean, Six Sigma, or other related process improvement or quality
• 5 years Healthcare.
• 5 years If bachelor's degree is in an unrelated field, an additional 5 years of industry experience is required.
• Interpreting regulatory standards, clinical guidelines, national quality metrics, and health services research.
• Expert work experience in quality management, patient safety, systems thinking, change management.

Preferred Qualifications

• Bachelor's Degree in Nursing, Lab Technologist, Physical Therapist, Pharmacist, RHIA or other clinical healthcare education.
• Master's Degree in Healthcare administration, public health, nursing, business or related subject.
• Electronic Health Record.
• ISO 9001.

Why Join Providence Swedish?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Swedish is the largest not-for-profit health care system in the greater Puget Sound area. It is comprised of eight hospital campuses (Ballard, Edmonds, Everett, Centralia, Cherry Hill (Seattle), First Hill (Seattle), Issaquah and Olympia); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Providence Swedish Medical Group, a network of 190+ primary care and specialty care locations throughout the Puget Sound. Whether through physician clinics, education, research and innovation or other outreach, we're dedicated to improving the wellbeing of rural and urban communities by expanding access to quality health care for all.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

For any concerns with this posting relating to the posting requirements in RCW 49.58.110(1), please click here where you can access an email link to submit your concern.

Pay Range: $50.32 - $79.45

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Address: WA Issaquah 751 NE Blakely Dr

Work Location: Swedish Issaquah

Workplace Type: On-site