Senior Quality Operations Manager - Manufacturing

Plexus; Buffalo Grove (IL); On-site; USD 143,000 - 214,000; Full time

Job summary

Plexus in Buffalo Grove, IL, is seeking a Senior Manager of Quality Operations to lead the quality management systems and drive operational excellence across manufacturing. This role partners with functional leads, guiding CAPAs and shaping the quality roadmap to deliver compliant, high-quality products.

You will uphold Plexus Core Values while coordinating with internal and external teams to ensure superior quality and continuous improvement across the organization.

Qualifications

• Bachelor’s degree with 8+ years of related experience preferred.
• Strong written and verbal communication skills.
• Strong presentation skills and the ability to represent Plexus Corp. professionally.
• Ability to build collaborative relationships with internal and external customers.
• Ability to work with people at all levels of the organization, especially executive management.

Responsibilities

• Execute Plexus’ Best People strategy by evaluating potential and enabling development.
• Lead quality excellence; partner with leads to meet manufacturing standards.
• Guide engineers to address customer feedback and CAPAs, and track quality metrics.
• Provide technical leadership to site operations on the quality roadmap.
• Lead quality improvements using CAPAs and audits.
• Model Plexus Core Values and support leadership development.

Skills

Communication skills

Presentation skills

Collaboration

Executive engagement

Education

Bachelor’s degree + 8+ years experience

Job description

About us: At Plexus, our vision is to help create the products that build a better world. Driven by a passion for excellence, we partner with leading Aerospace/Defense, Healthcare/Life Sciences and Industrial companies to design, manufacture and service some of the world’s most transformative products, including advanced surgical systems, diagnostic instruments, healthcare imaging equipment, mission critical aerospace systems, and electric vehicle (EV) charging solutions. Visit Plexus.com to learn more about our unwavering commitment to our vision.

When we invest in our people, we invest in building a better world.

With a vision rooted in the wellbeing and inclusive engagement of our team members, our customers, their end users and our communities, people are the heart of what we do and who we are. It is our values that unite us and guide us in everything that we do, including how we operate, behave and interact to foster a workplace where every team member feels valued and empowered to contribute their best.

Our values include: Growing our People, Building Belonging, Innovating Responsibly, Delivering Excellence and Creating Customer Success.

As a team member, you will engage in impactful work through global collaboration and the use of emerging technologies, join an inclusive culture where every team member is valued and working toward a greater purpose, and be empowered to reach your full potential through various development programs designed to accelerate your growth.

Plexus offers a comprehensive benefits package designed to support team members’ wellbeing, including medical, dental, and vision insurance, paid time off, retirement savings, and opportunities for professional development. We also prioritize work-life balance and offer a variety of perks to enhance the team member experience. For more information, visit our US benefits website at usbenefits.plexus.com. Our commitment to pay range transparency fosters an equitable workplace, where everyone can feel valued. The annual compensation range for this position is stated below. The salary offered within this range will be based upon the geographic location, work experience, education, licensure requirements and/or skill level. Salary Range:

$142,900.00 - $214,300.00

Purpose Statement: The Senior Manager of Quality Operations will lead and enhance the quality management systems and operational excellence within the organization. This role is responsible for ensuring that all products and processes meet stringent quality standards, driving continuous improvement initiatives, and foster a culture of quality across the organization.

Key Job Accountabilities:

• Accountable to execute on Plexus’ Best People strategy, leaders will focus on evaluating potential, driving succession planning and ensuring that their employees receive the development and coaching required to realize their full potential.

• Lead and drive quality excellence by partnering with various functional leads to ensure quality capability that meets or exceeds manufacturing requirements and standards in order to deliver quality products.

• Guide engineers to respond effectively to customers’ feedbacks or Corrective Action Preventative Actions (CAPAs) as well as follow up with quality metrics set in quality plan.

• Provide technical leadership to site operations by establishing the technology roadmap and work closely with corporate and regional technical teams as it pertains to the quality development roadmap and improvements which achieve lower cost and higher manufacturing in return.

• Lead operational product and process quality improvements using function-appropriate tools such as Corrective Action Preventative Actions (CAPAs) or audits.

• Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.

Education/Experience Qualifications:

• Bachelor’s Degree with 8 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.

Other Qualifications:

• Strong written and verbal communication skills, including the ability to effectively interact, influence and build consensus with internal and external teams.

• Strong presentation skills and the ability to represent Plexus Corp. in a professional manner.

• Must be able to build collaborative relationships with internal and external customers.

• Ability to work with people at all levels of the organization, especially executive management.

Physical Requirements:

• Professional office environment with suitable lighting, comfortable temperatures, and low noise level. May require prolonged periods of sitting at a desk, using a computer, and other office equipment. Minimal physical activity is generally involved, emphasizing the importance of good posture and ergonomic workplace arrangements.

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

We are pleased to provide reasonable accommodations to individuals with disabilities or special requirements. If you need an application accommodation, please contact us by email at [e-mail]. Please include your contact information and clearly describe how we can help you. This email is for accommodation requests only and cannot be used to inquire about the status of applications.

We are an Equal Opportunity Employer (EOE) and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Some offers of employment are contingent upon successfully passing a drug screen and/or background check.