Senior Quality Operations Engineer

Philips; Tennessee; On-site; USD 102,000 - 164,000; Full time

Job summary

Philips is seeking a Senior Quality Operations Engineer to maintain manufacturing quality systems and drive continuous improvement in the factory environment.

You will monitor quality performance, lead CAPA and PFMEA activities, manage non-conformances, and support NPI and product transfers with data-driven insights for regulatory compliance.

Qualifications

• Minimum of 5+ years’ experience in FDA regulated (ISO 13485) medical device quality operations/manufacturing.
• Experience leading CAPA, non-conformances, PFMEA and Change/Risk management (ISO 14971).
• Proven ability to lead cross-functional teams and drive continuous improvement.
• Bachelor’s Degree in Engineering; ASQ-CQE and ISO Lead Auditor desirable.

Responsibilities

• Support quality operations performance monitoring and reporting.
• Lead CAPA, non-conformance investigations and PFMEA risk assessments.
• Manage NC disposition and change/risk management activities.
• Support NPI, product transfers and validation activities in factories.
• Deliver quality training and maintain quality systems compliance.

Skills

Quality operations

CAPA

PFMEA

Data analytics

Cross-functional teams

Regulatory compliance

Education

Bachelor's Degree in Engineering

Tools

Quality Management System

Job description

Job Title

Senior Quality Operations Engineer

Job Description

The Senior Quality Operations Engineer is responsible for supporting a state of high‑quality performance, compliance, and oversight/performance monitoring of Philips manufacturing processes, driving compliance and continuous improvement throughout the manufacturing process. Your role: Support operations performance monitoring, reporting, improvement and development, facilitate quality improvement programs in factories. Handles nonconformance events/investigations in the factory, leverages Process Failure Mode and Effects Analysis (PFMEA) to assess risk, guides material review board activities for non‑conformance disposition management, leads analysis of defects for determining dispositions of non‑conformances, drives management of Non‑Conformances (NC) and facilitates implementation of effective Corrective and Preventive Actions (CAPA) actions. Facilitates timely quality engineering and quality assurance tasks, ensures manufacturing quality systems are maintained, handles single or complex process validation and process improvement activities, and helps in completion of New Product Introduction (NPI) and product transfers in factory. Possesses working knowledge Quality Engineering and Continuous Improvement techniques, follows processes and operational policies in selecting methods for obtaining solutions, and frequently interacts with supervisors and functional peer groups to gain cooperation of others. Leads validation protocols, facilitates production builds to support validation activities, analyzes data for reports, process improvement initiatives, and validation activities. Utilizes advanced statistical analysis methods to interpret complex data trends, resolve a wide range of moderate complexity requests, and provide strategic insights for continuous enhancement of quality standards and process efficiency. Ability to interpret and/or create detailed, quality metrics and reports with stakeholders, highlighting significant achievements, emerging trends, and actionable insights to drive advanced improvement initiatives and ensure regulatory compliance. Delivers training programs on quality standards, advanced methodologies, and best practices, fostering alignment across functions and advancing excellence in operational practices at a high proficiency level.

Experience and Qualifications

Experience managing incoming inspection programs, equipment control processes (including calibration and maintenance), environmental monitoring programs (viable and non‑viable) including data analysis and trending, and support sterilization, endotoxin process analysis to ensure compliance with regulatory and quality requirements. You’re the right fit if: You have a minimum of 5+ years’ experience in FDA regulated (ISO 13485) medical device quality operations/manufacturing environments, with a focus on quality operations, audit support, process validation/improvement, CAPA, non‑conformance, PFMEA’s and Change/Risk Management (ISO 14971). You have proven experience leading cross‑functional teams. You have detailed experience/knowledge in CAPA processes non‑conformances, including problem identification, root cause analysis, implementation of solutions to prevent recurrence and drive continuous improvement. You’re experienced in utilizing Quality insights/data analytics to lead continuous improvement. You’re able to build/cultivate relationships with supervisors, functional peer groups, internal/external stakeholders, suppliers etc. Previous experience in environmental control programs and sterilization validation. You have a minimum of a Bachelor’s Degree in Engineering. ASQ‑CQE, ISO Lead Auditor certifications‑desired. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How We Work Together

We believe that we are better together than a part. For our Office‑based teams, this means working in‑person at least 3 days per week. Onsite roles require full‑time (5 days per week) presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is an ON‑SITE role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture.

Philips Transparency Details

The pay range for this position in Bedford, MA is $102,480 to $163,968. The actual base pay offered may vary within the posted ranges depending on multiple factors including job‑related knowledge/skills, experience, business needs, geographical location, and internal equity. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. In addition, other compensation, such as an annual incentive bonus, sales commission or long‑term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work‑authorized visa, now or in the future. Company relocation benefits WILL NOT be provided for this position. For this position, you must reside in or within commuting distance to Bedford, MA. May require travel up to 10%.

Equal Employment

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug‑free workplace.

At Philips, we believe that every human matters. As a global health‑tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people’s lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That’s why we’re taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other’s views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.

To ensure reasonable accommodations for individuals protected under Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888‑367‑7223, option 5, for assistance.

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