Senior Quality Manager - EAST

Thyssenkrupp; Acworth (GA); On-site; USD 120,000 - 160,000; Full time

Job summary

Copper and Brass Sales, a Thyssenkrupp division, seeks a Senior Quality Manager to lead regional quality performance across distribution and fabrication sites. The role requires travel and ITAR-eligible candidates. You will drive QMS, audits, and supplier quality while reporting at the executive level on risk and conformity.

Based in Acworth, GA or Walingford, CT, the position emphasizes ownership, continuous improvement, and customer trust across multiple locations.

Qualifications

• Extensive leadership of quality programs across multiple sites.
• Experience with ISO 9001/AS9100 and customer flow-downs.
• Proven ability to manage audits, CAPA, and supplier quality.

Responsibilities

• Define and execute regional quality strategy aligned with growth.
• Own QMS across assigned sites and drive continuous improvement.
• Lead registrar, customer, and regulatory audits end-to-end.
• Act as executive-level quality contact for key customers.
• Oversee supplier qualification and performance management.
• Drive corrective and preventive actions with systemic closure.

Skills

Quality leadership

Regulatory compliance

Audit management

Supplier quality

QMS improvement

Cross-functional collaboration

Education

Bachelor's degree in Engineering or Quality Management

Tools

QMS software

Job description

With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just-in-time” or “just-in-sequence.Copper and Brass DivisonSales is a distributor and processor of aluminum, stainless steel, copper, brass, bronze and more quality materials serving markets across North America, including Canada and Mexico. By providing customers with what they want, when they need it, Copper and Brass Sales is able to help them succeed in today’s challenging global business environment. The company’s focus on the Aerospace, Automotive, Electrical, Medical and Oil & Gas Industries allows them to offer these market segments expertise specific to their needs. The daily commitment of its employees to provide premium service focused on the customer first has earned Copper and Brass Sales the position of a respected leader in the nonferrous metals industry for over 80 years.

Job Summary

The Senior Quality Manager is responsible for leading and driving overall regional quality performance across multiple distribution and value-added fabrication sites. This Senior Quality Manager role is:

• · A senior operational executive accountable for quality, risk, and customer trust.
• · Strategically responsible for quality outcomes across sites.
• · Authority-driven, results-focused, and risk-aware.
• · Empowered to make stop-ship, deviation, and escalation decisions.
• · Accountable for exceeding quality expectations and delivering sustained performance improvement.

Job Description

**PLEASE NOTE THAT THIS ROLE CAN BE BASED IN ACWORTH, GA OR WALINGFORD, CT. YOU WILL BE RESPONSIBLE FOR BOTH LOCATIONS.

Travel is required for this role.

This role involves access to information subject to the International Traffic in Arms Regulations (ITAR). Applicants must be ITAR eligible to be considered.

Position Summary

This role serves as the senior operational and strategic quality leader with full accountability for product conformity, supplier performance, regulatory compliance, customer satisfaction, and quality risk governance.

While daily execution is performed by site-level quality teams, the Senior Quality Manager owns consistency, escalation management, systemic improvement, and measurable outcomes across assigned locations. This role ensures that quality enables business growth and operational excellence — not just compliance.

The Senior Quality Manager represents the organization at the executive level in matters of quality performance, risk exposure, and customer trust.

Essential Duties and Responsibilities

Quality Leadership & Strategy

• · Define and execute regional quality strategy aligned with business objectives and growth initiatives.
• · Drive accountability for quality outcomes across multiple sites.
• · Establish a culture of ownership, prevention, and continuous improvement.
• · Influence operational and capital decisions impacting product conformity and risk.
• · Ensure quality performance consistently exceeds expectations.

Quality Management System (QMS)

• · Own, evolve, and strategically improve a scalable QMS across assigned sites.
• · Ensure compliance with ISO 9001, AS9100, customer flow-down requirements, FAIs, traceability, CMMC2 (as applicable), and outsourced processing controls.

Standards & Certifications

• · Maintain accountability for ISO 9001 / AS9100 certification and surveillance audits.
• · Ensure readiness for additional site-specific certifications (e.g., AS13485, as applicable).
• · Oversee regulatory compliance across all assigned sites.

Audit Leadership

• · Lead registrar, customer, and regulatory audits end-to-end.
• · Ensure audit readiness across all sites.
• · Provide oversight of internal audits conducted by trained quality personnel.
• · Focus on systemic gap closure and sustainable improvement.
• · Ensure corrective actions are implemented and verified for effectiveness.

Customer Interface

• · Serve as executive-level quality contact for key customers.
• · Lead major customer escalations and executive communications.
• · Participate in customer audits, performance reviews, and concession approvals.
• · Strengthen customer relationships through proactive engagement.
• · Ensure appropriate cross-functional resources are mobilized during escalations.

Supplier Quality Oversight

• · Provide strategic oversight of supplier qualification and performance.
• · Oversee performance of mills and outsourced services (heat treat, plating, NDT, coatings, etc.).
• · Ensure effective supplier audit, PPAP, and SCAR processes.
• · Monitor supplier performance trends and manage risk escalation.
• · Lead supplier performance improvement initiatives.

Corrective & Preventive Action

• · Maintain full ownership of 8D, CAR, and SCAR systems across assigned sites.
• · Ensure timely closure and verified effectiveness of corrective actions.
• · Drive systemic root cause analysis and recurrence prevention.
• · Integrate preventive quality tools including PFMEA, Control Plans, and APQP where applicable.

Quality Metrics & Performance

• · Own and drive regional quality KPIs including:
  • o Customer PPM
  • o Scrap and rework
  • o Cost of Poor Quality (COPQ)
  • o On-time delivery impact
  • o Supplier performance metrics
• · Conduct