Senior Quality Improvement Specialist (Not remote)

Northwest Human Services, Inc.; Salem (OR); Remote; USD 80,000 - 100,000; Full time

Job summary

Join a mission-driven organization as a Senior Quality Improvement Specialist, leading improvement efforts and enhancing healthcare services for underserved populations. This full-time role requires expertise in quality improvement methodologies, strong analytical skills, and a commitment to fostering a culture of continuous improvement.

Benefits

Medical, Dental, Vision Insurance

Employer-paid Disability & Life Insurance

403(b) Retirement Plan with Employer Contribution

Flex Spending Account

Paid Time Off and Holidays

Continuing Education Opportunities

Employee Wellness Programs

Qualifications

• Master’s degree in Public Health, Healthcare Administration, Quality Management, or related field preferred.
• Minimum of five years leading quality improvement projects in healthcare.
• Certification in Lean Six Sigma (Green Belt or higher) or equivalent QI credential.

Responsibilities

• Lead agency-wide improvement efforts and align operations with care goals.
• Use methodologies like IHI Model for Improvement and Lean to design and evaluate projects.
• Develop and deliver QI training and mentor staff.

Skills

Quality Improvement

Data Visualization

Performance Measurement

Coaching

Education

Master’s degree in Public Health or related field

Tools

Excel

Power BI

Tableau

Job description

Senior Quality Improvement Specialist (Not remote)

Join to apply for the Senior Quality Improvement Specialist (Not remote) role at Northwest Human Services, Inc.

Overview

Northwest Human Services is a non-profit Federally Qualified Health Center (FQHC) providing advocacy, quality healthcare, and social services in Marion and Polk counties since 1970. We serve uninsured individuals, families, the homeless, and migrant workers with compassionate, professional medical, dental, psychiatry, mental health, and wraparound services.

Position Details

Location: Northwest Human Services - West Salem Clinic, 1233 Edgewater St. NW, Salem OR 97304

Job Status: Full-Time

Hours: Monday – Friday, 8am-5pm (In-person, non-remote)

Role Summary

As our Senior Quality Improvement Specialist, you will lead agency-wide improvement efforts, align operations with evolving care goals, and build internal capacity for continuous improvement across all departments. You will utilize methodologies such as the IHI Model for Improvement and other evidence-based tools to guide teams through structured problem-solving, coach staff on QI methods, and translate strategic priorities into measurable results.

Responsibilities

1. Strategic Alignment: Translate organizational priorities into actionable QI initiatives; provide expert consultation to leadership and departments.
2. Process Improvement: Use methodologies like IHI Model for Improvement, Lean, PDSA, root cause analysis, and workflow mapping to design, lead, and evaluate projects.
3. Cross-Functional Collaboration: Guide teams to solve challenges related to access, care coordination, and service delivery.
4. Training & Coaching: Develop and deliver QI training, mentor staff, and foster a culture of shared ownership.
5. Data Communication: Create dashboards and reports to transform raw data into insights for stakeholders.

Qualifications

• Master’s degree in Public Health, Healthcare Administration, Quality Management, or related field (preferred) or equivalent experience.
• Minimum of five years leading quality improvement or operational excellence projects in healthcare.
• Certification in Lean Six Sigma (Green Belt or higher) or equivalent QI credential (e.g., IHI Improvement Advisor, CPHQ).
• Proven success applying QI tools and methodologies to drive change.
• Experience coaching teams in QI tools, facilitating problem-solving, and promoting improvement culture.
• Strong skills in performance measurement, data visualization, and project tracking using Excel, Power BI, Tableau, or similar platforms.

Benefits & Why Join

• Impactful Work: Contribute to a mission-driven organization serving underserved populations.
• Collaborative Environment: Work with passionate professionals dedicated to healthcare improvement.
• Professional Growth: Opportunities for development within the organization.

Summary of Benefits

• Healthcare: Medical, Dental, Vision
• Disability & Life Insurance: Employer-paid short-term & long-term disability, group life
• Retirement: 403(b) plan with employer contribution and match
• Other Benefits: Flex Spending Account, PTO, paid holidays, continuing education, employee wellness programs

Application Process

Visit our website to apply: northwesthumanservices.org/employment

For inquiries: [e-mail] | 503.588.5828

All candidates will undergo a criminal records check. We are an equal opportunity employer committed to diversity and inclusion.