Senior Quality Engineer — Adhesives & Process Excellence

Henkel; Seabrook (NH); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Health Insurance

Work-Life Balance

Financial Benefits

Family Support

Career Growth

Job summary

Henkel in Seabrook, NH seeks a seasoned Quality Engineer to lead customer complaint investigations, coordinate with manufacturing, R&D, sales, and service teams, and drive root-cause analysis to implement preventive actions.

You will oversee site quality programs, manage sample testing, and deliver technical training while collaborating with Quality, Marketing, Product Development, and innovation teams. Occasional travel may be required.

Qualifications

• 6+ years of experience in chemical manufacturing, quality, or technical operations environments.
• Strong knowledge of ISO/QS standards and quality methodologies, including Six Sigma, 8D, and A3 problem-solving tools.
• Proven experience leading cross-functional teams, managing customer relationships, and resolving complex plant manufacturing issues.
• Experience with laboratory systems, database management, and quality systems; SAP, Thermo Fisher SampleManager, and cGMP experience preferred.

Responsibilities

• Lead customer complaint investigations, partnering with manufacturing, R&D, sales customer service, and technical teams to identify root causes, implement corrective actions, and meet quality KPI's.
• Serve as the primary technical resource for customers by conducting audits, troubleshooting, product demonstrations, and on-site visits to resolve issues and improve performance.
• Manage site quality programs, including Supplier Quality Control (SQC), product adjustments, and continuous improvement initiatives to reduce quality costs and enhance operational performance.
• Oversee customer sample testing activities, interpret results, and communicate findings and recommendations to customers and internal stakeholders.
• Deliver technical training and coaching for customers, sales teams, and cross-functional partners while collaborating closely with Quality, Marketing, Product Development, and innovation teams.
• Lead internal quality audits (LPA, GMP, and product audits), drive corrective actions to closure, and maintain expertise in quality systems and databases such as SAP, LIMS, and SmartFactory.

Skills

Six Sigma

8D

A3 problem solving

Cross-functional leadership

Quality systems knowledge

Education

Bachelor's Degree in Chemical Engineering, Chemistry or related Science

Tools

SAP

LIMS

SmartFactory

Job description

Henkel in Seabrook, NH seeks a seasoned Quality Engineer to lead customer complaint investigations, coordinate with manufacturing, R&D, sales, and service teams, and drive root-cause analysis to implement preventive actions.

You will oversee site quality programs, manage sample testing, and deliver technical training while collaborating with Quality, Marketing, Product Development, and innovation teams. Occasional travel may be required.