Senior Quality Engineer | Senior Quality Engineer

Johnson Controls, Inc.; Hattiesburg (MS); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time

401K + medical/dental/vision

On-the-job training

Collaborative team environment

Zero Harm safety policy

Job summary

Johnson Controls, Inc. is seeking a Senior Quality Engineer to lead quality initiatives across manufacturing, suppliers, and customer-facing activities. You will drive data-driven improvements while ensuring products meet customer requirements and align with safety, quality, delivery, and cost objectives.

This role requires 7+ years in quality engineering, ISO 9001 expertise, and strong problem-solving skills. Travel up to 15% may be required to support customer visits and supplier audits.

Qualifications

• Bachelor's degree in Engineering, Quality, Manufacturing, Industrial Engineering, or related discipline.
• Minimum of 7 years of quality engineering experience in manufacturing, preferably low-volume/high-mix production.
• Strong knowledge of ISO 9001 requirements and auditing principles.
• Experience with APQP, FMEA, CAPA, NCR, deviation management, and structured problem solving.
• Experience conducting root cause analysis and leading cross-functional corrective action teams.
• Strong analytical skills with Excel, Power BI, Minitab, or equivalent tools.
• Excellent verbal and written communication with customers, suppliers, and leadership.
• Project management and prioritization skills with ability to drive results.
• Ability to travel up to 15% for customer visits, supplier audits, and field investigations.

Responsibilities

• Lead quality improvement initiatives focused on defect reduction, process capability, COPQ, and customer satisfaction.
• Analyze quality data, warranty information, and customer feedback to identify trends and opportunities.
• Facilitate root cause investigations using 8D, 9S, A3, and DMAIC methodologies.
• Lead APQP activities, PFMEA development, control plans, and risk mitigation for new and existing products.
• Collaborate with operations, engineering, supply chain, and field service teams to implement corrective actions.
• Conduct customer investigations and site visits to understand performance concerns and support resolutions.
• Serve as primary quality contact for customers and suppliers regarding quality issues and audits.
• Evaluate nonconforming materials, MRB participation, and containment actions.
• Maintain ISO 9001 compliance through internal audits and corrective action programs.

Skills

Quality systems knowledge

APQP + FMEA

CAPA / NCR / deviation mgmt

Root cause analysis

Excel / Power BI / Minitab

Communication

Project management

Travel up to 15%

Education

Bachelor's degree in Engineering or related field

Job description

Build your best future with the Johnson Controls team!

Who we are:

Johnson Controls is global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What We Offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care.
• On-the-job/cross-training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What You Will Do

The Senior Quality Engineer is responsible for leading and driving quality excellence across manufacturing operations, suppliers, and customer-facing activities. This role serves as a key technical resource for quality improvement initiatives, ensuring products consistently meet customer requirements while supporting business objectives related to safety, quality, delivery, and cost.

The Senior Quality Engineer will influence business results by analyzing quality performance data, identifying improvement opportunities, leading root cause investigations, and implementing corrective and preventive actions. The role acts as a bridge between customers, suppliers, manufacturing, engineering, and field teams to drive continuous improvement and enhance the overall customer experience.

How You Will Do It

• Lead quality improvement initiatives focused on defect reduction, process capability improvement, cost of poor quality (COPQ) reduction, and customer satisfaction enhancement.
• Analyze quality data, field performance data, warranty information, and customer feedback to identify trends and prioritize improvement opportunities.
• Facilitate root cause investigations using structured problem-solving methodologies including 8D, 9S, A3, and DMAIC approaches.
• Lead and support APQP activities, PFMEA development, control plans, process validation, and risk mitigation efforts for new and existing products.
• Partner with operations, engineering, supply chain, and field service teams to implement sustainable corrective and preventive actions.
• Conduct customer investigations, customer site visits, and field assessments to understand performance concerns and support resolution activities.
• Serve as a primary quality contact for customers and suppliers regarding quality issues, corrective actions, audits, and continuous improvement initiatives.
• Evaluate nonconforming materials, participate in Material Review Board (MRB) activities, and support disposition decisions and containment actions.
• Support and maintain compliance with the Quality Management System, including ISO 9001 requirements, internal audits, corrective action programs, and management review processes.
• Collaborate with suppliers to establish quality expectations, drive supplier corrective actions, and reduce supplier-related quality issues.
• Develop and present quality metrics, dashboards, and project status updates to leadership teams.
• Mentor quality engineers, inspectors, and cross-functional teams on quality tools, methodologies, and best practices.
• Promote a culture of continuous improvement, operational excellence, and customer-focused quality throughout the organization.

What We Look For

Required

• Bachelor's degree in Engineering, Quality, Manufacturing, Industrial Engineering, or a related technical discipline.
• Minimum of 7 years of quality engineering experience in a manufacturing environment, preferably low-volume/high-mix production.
• Strong knowledge of quality systems and standards, including ISO 9001 requirements and auditing principles.
• Demonstrated experience with quality methodologies including APQP, FMEA, CAPA, NCR, deviation management, and structured problem solving.
• Experience conducting root cause analysis and leading cross-functional corrective action teams.
• Strong analytical skills with proficiency in Microsoft Excel, Power BI, Minitab, or equivalent statistical and reporting tools.
• Excellent verbal and written communication skills with proven success interacting with customers, suppliers, and leadership teams.
• Demonstrated project management and prioritization skills with the ability to drive results through influence and collaboration.
• Ability to travel up to 15% as required to support customer visits, supplier audits, and field investigations. Based on source roles requiring travel.

Preferred

• ASQ Certified Quality Engineer (CQE), Certified Manager of Quality/Organizational Excellence (CMQ/OE), or equivalent certification.
• ISO 9001 Lead Auditor certification.
• Six Sigma Green Belt or Black Belt certification.
• Experience with customer quality, warranty analysis, reliability engineering, and field quality programs.
• Experience within HVAC, industrial equipment, or engineered-to-order manufacturing environments.

Key Success Measures

• Customer complaint reduction
• Warranty and field failure reduction
• Internal defect and scrap reduction
• Supplier quality improvement
• CAPA closure effectiveness
• ISO/QMS compliance performance
• COPQ reduction
• Improvement project implementation and savings realization.

SALARY RANGE: $100,000 - $140,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us