Senior Quality Control Administrator

University Federal Credit Union; Austin (TX); On-site; USD 85,000 - 115,000; Full time

Job summary

University Federal Credit Union is seeking a Senior Quality Control Administrator for the Mortgage Service area. This role leads pre- and post-closing QC reviews, tracks defect rates, and coordinates vendor-related QC activities while ensuring compliance with applicable regulations.

The position requires guiding junior staff and partnering with internal teams to drive improvements. The candidate should bring extensive mortgage processing/underwriting/quality control experience and strong

Qualifications

• Minimum five years in mortgage processing/underwriting/quality control.
• Experience with appraisal and closing documentation.
• Knowledge of ECOA, HMDA and related regulations.
• Ability to interpret complex regulations and translate them into actionable guidance.

Responsibilities

• Perform pre-funding and post-closing QC reviews and report findings.
• Conduct monthly portfolio and declined loan reviews with written recommendations.
• Manage QC procedures and vendor relationships; ensure timely reporting and compliance.
• Review and ensure ECOA/HMDA compliance across loan files; coordinate with management for improvements.
• Provide leadership and guidance to junior staff and collaborate with internal partners.

Skills

Mortgage compliance

Encompass

Investor guidelines

Vendor management

Leadership

Analytical thinking

Education

Bachelor’s degree

Tools

Encompass

Microsoft Office

Job description

Description

Job Summary

Under limited supervision, the Senior Quality Control Administrator performs a variety of advanced functions, including pre- and post-closing reviews, responding to investor and MI QC reviews, portfolio review as needed, uploading of reports, and tracking of defect rates for the Mortgage Service area. This role also involves vendor management and acts as a backup to the builder approval process. The Senior Quality Control Administrator is expected to provide leadership and guidance to junior staff and ensure compliance with all relevant regulations and guidelines.

About UFCU

Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures .

In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations , we are guided by our values:

Purposefully Member-Obsessed

We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members’ best interests, forever seeking to empower their financial success.

Possibilities Reimagined

We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.

Performance Excellence Rooted in Unwavering Integrity

We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Essential Functions

• Ensure pre-funding Quality Control requirements are completed as directed by Fannie Maeand various other investors. Includes, but not limited to:
  • 10% of the loan files prior to closing are re-underwritten to reconfirm AUS findingson a monthly basis.
  • Verification of asset and liability consideration were documented.
  • Data comparison of documents and Encompass performed.
• Conduct a monthly portfolio loan review
  • Prepare written reports on findings and make recommendations as needed
• Conduct monthly declined loan reviews
  • Prepare written reports on findings and make recommendations as needed
• Conduct a post-closing monthly review of 10% of vendor’s post-closing QC findings anddocument accordingly.
• Ensure the functions for post-closing preparation/QC review are completed in a timelymanner:
  • Uploading of reports through secure vendor website
  • Follow up on exceptions with personnel from findings
  • Clear the findings and track the release of the final report
  • Review denied/cancelled loan applications to ensure ECOA, HMDA requirementsare met
  • Work with manager to determine recommendations/training based on monthly findings
• Manage the Quality Control Procedure & Process Manual
  • Review annually for updates
• Work with internal partners and vendors to determine solutions to improve processes
• Annually perform vendor management as required:
  • Review appraiser licensing and certification.
  • Implement third-party vendor management of title companies.
• Perform other duties as assigned.
  • Adhere to all company policies, procedures, and business ethics codes.
  • Maintain strict adherence and compliance to all laws, rules, regulations, policies,procedures, and internal controls specific to your role.

Knowledge/Skills/Abilities

• Expert knowledge of credit union Mortgage regulatory compliance frameworks, laws, and regulations.
• Demonstrated ability to interpret complex regulations and translate them into actionable business guidance.
• Strong analytical, problem-solving, and judgment skills.
• High level of integrity, accountability, and professional discretion.
• Advanced proficiency with Microsoft Office and reporting.
• Ability to effectively establish rapport, present information, and respond to questions
• Ability to exercise independent judgment
• Communicate clearly and professionally, both in writing and verbally, with members and internal customers
• Good understanding of origination and closing documentation required.
• Familiarity with investor guidelines and Fannie Mae, Freddie Mac guidelines and various other investors.
• Knowledge and experience in Encompass.
• High level of attention to detail, accuracy, and scheduling.
• Must be bondable.
• Building Member Loyalty
• Building Partnerships
• Communication
• Focus on Results
• Influence
• Leading the Organization (Decision Making and Systems Thinking)

Experience

Education

• High School Diploma or equivalent required.
• Bachelor’s degree or some college coursework preferred.

Experience

• Minimum of five (5) years of mortgage processing/underwriting/quality control experience required.

Preferred requirements

• Minimum of ten (10) years of manual and AUS underwriting experience, quality control/monitoring/assurance experience
• Significant experience with Fannie Mae, Freddie Mac and various other investors

Things You Need to Know Before You Apply

Physical Demands

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands and fingers, handle or feel; reach with hands and arms; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
• The employee is frequently required to stand and walk.
• Employee will make extensive use of the telephone requiring the ability to effectively and accurately explain complex information.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position may involve periodic stressful conditions.
• May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.
• Frequent computer use at a workstation up to two hours at a time.
• The noise level in the work environment is usually moderate.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.