Senior Quality Assurance Analyst

Guidesoft, Inc.; Indianapolis (IN); Hybrid; USD 90,000 - 125,000; Full time

Job summary

Knowledge Services is seeking a Senior Quality Assurance Analyst (QA) to lead test strategy for a long-term State of Indiana project. The role combines hands-on testing with technical leadership in a hybrid Indianapolis setting, onsite weekly.

You will design master test strategies, own automation frameworks, coordinate UAT with state users, and mentor junior staff while communicating risk and quality posture to stakeholders.

Qualifications

• 5–7 years QA experience on large government IT projects.
• Hands-on test automation design for UI and API.
• Proficient with CI/CD pipelines and DevOps tools.
• Experience coordinating UAT with non-technical users.
• Audit-defensible test documentation practices.

Responsibilities

• Own end-to-end quality strategy and release sign-off.
• Design master test strategy across functional, regression, integration, performance, security, and UAT.
• Develop and maintain automated UI regression suites and API tests.
• Lead functional, integration, end-to-end, and exploratory testing across workstreams.
• Mentor junior QA staff and establish automation code standards.
• Deliver QA metrics and release readiness summaries to leadership.

Skills

QA leadership

Test strategy

UAT coordination

Stakeholder communication

SQL data validation

Mentoring

Education

Bachelor's degree in Computer Science/Information Systems/Software Engineering

Tools

Selenium

Playwright

Cypress

Postman

RestAssured

Azure DevOps

Jenkins

Git

Job description

Knowledge Services is seeking a Senior Quality Assurance Analyst (QA) for a long-term project in support of the State of Indiana.

• Applicants must be currently local to Indianapolis and able to work a hybrid work schedule and be onsite weekly working downtown Indianapolis
• Please note that we cannot accept any candidates requiring C2C or those requiring sponsorship for a work visa.

Senior Quality Assurance Analyst (QA) Responsibilities:

• Senior QA Analyst will own the end-to-end quality strategy — from test architecture and automation framework design through defect management, UAT coordination, and release sign-off.
• This is a technical leadership role requiring deep expertise across manual and automated testing, CI/CD integration, and the ability to communicate quality risk clearly to state agency stakeholders.

Test Strategy & Architecture

• Design and own the master test strategy across functional, regression, integration, performance, security, and UAT workstreams.
• Define quality gates, entry/exit criteria, and go/no-go frameworks for sprint releases and major deployments.
• Establish traceability from requirements through test execution to defect closure.

Test Automation

• Design, build, and maintain automated UI regression suites (Selenium, Playwright, Cypress, or equivalent).
• Develop and maintain API test automation (Postman, RestAssured, or SoapUI) for backend services and system integrations.
• Integrate automated suites into the CI/CD pipeline (Azure DevOps, Jenkins, or equivalent); automate regression gates at each build promotion.

Manual & Specialized Testing

• Lead functional, integration, end-to-end, and exploratory testing across concurrent workstreams.
• Execute performance/load testing (JMeter, LoadRunner, or equivalent) to validate scalability under peak usage.
• Perform SQL-based data integrity testing to verify backend accuracy, transformation logic, and data governance compliance.
• Own the full defect lifecycle: triage, prioritization, tracking, root cause analysis, and closure verification.
• Deliver test execution reports, defect density analyses, and release readiness summaries to project leadership and stakeholders.
• Maintain and report QA metrics: defect escape rate, test coverage, automation coverage ratio, and mean time to detect/resolve.

UAT & Stakeholder Engagement

• Plan and facilitate UAT with business users; manage session scheduling, issue capture, resolution tracking, and formal sign-off.
• Serve as primary QA liaison to program staff; communicate testing progress, risk exposure, and quality posture at all project levels.

Team & Quality Leadership

• Mentor junior QA staff; establish automation code standards, peer review practices, and a shared QA knowledge base.
• Champion shift-left testing and quality integration across planning, development, and deployment decision-making.

Senior Quality Assurance Analyst (QA) Required Skills & Experience:

• 5–7 years of QA experience; minimum 2 years in a senior or lead capacity on large-scale government IT projects.
• Hands-on experience designing and implementing test automation frameworks (UI and/or API) in a production delivery environment.
• Proven CI/CD pipeline integration experience (Azure DevOps, Jenkins, GitLab CI, or equivalent).
• Experience leading UAT coordination with non-technical government end users.
• Proficiency in SQL for backend data validation and integrity testing.
• Track record of audit-defensible test documentation (test strategies, test plans, RTMs, defect logs, test summary reports).
• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or related field.

Preferred Qualifications

• Prior state government experience with DFR, FSSA, or comparable state human services IT contracts; familiarity with SNAP, Medicaid, TANF, or CHIP eligibility systems.
• Experience with performance/load testing tools (JMeter, LoadRunner, or Gatling).

Certifications (Preferred)

• ISTQB Advanced Level — Test Analyst, Test Manager, or Test Automation Engineer
• Certified Software Quality Analyst (CSQA)
• SAFe for Teams or equivalent Agile certification