Senior QSR Transformation Program Manager

Capgemini

Atlanta (GA)

On-site

USD 82,000 - 234,000

Full time

9 days ago

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Job summary

Capgemini is seeking an experienced Program Manager with deep QSR industry expertise to lead large-scale transformation programs for restaurant brands. This role drives digital ordering, loyalty platforms, and POS modernization across cross-functional teams, aligning with executive stakeholders to realize measurable business value.

The ideal candidate has 7–10+ years of program leadership experience, 5+ years in QSR or related sectors, and certifications such as PMP/PgMP/SAFe.

Qualifications

7–10+ years of program and project management experience leading large-scale transformation initiatives.
5+ years of experience within the QSR, Restaurant Technology, Hospitality, or Franchise Operations industry.
Experience leading Commerce and Omnichannel transformation programs, including Digital Ordering, Mobile Applications, Loyalty Platforms, POS modernization, and Customer Experience initiatives.

Responsibilities

Lead complex QSR transformation programs across Commerce, Omnichannel, Customer Experience, Loyalty, Digital Ordering, POS, and Restaurant Technology domains.
Manage program scope, budget, governance, delivery execution, risk mitigation, and stakeholder communications.
Partner with client executives and business leaders to define transformation roadmaps and drive value realization.
Lead cross-functional teams across business, operations, technology, and vendor organizations.