Senior QA Engineer - US Remote

PerfectServe; United States; Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

Remote first work environment

Health, Dental, Vision, Life and Dis/

401K – with match and immediately vest

Job summary

PerfectServe is seeking a Senior QA Engineer to ensure the quality, reliability, and safety of its healthcare SaaS products. The role emphasizes building test automation from scratch and eventually serving as the sole QA engineer on the team, collaborating closely with developers.

The position requires strong automation skills, HIPAA awareness, and the ability to own QA end-to-end in a fast-paced environment, delivering reliable software for clinicians and patients.

Qualifications

• 5+ years of professional QA engineering experience, including ownership of complex work end-to-end.
• Hands‑on experience executing test cases and documenting defects clearly.
• Experience with test automation, API testing, and CI/CD integration.
• Experience building test frameworks from the ground up.
• Python for test automation.
• Hands‑on experience building UI/end-to-end automation with Playwright, Selenium, or Cypress.
• Understanding of QA methodologies and quality metrics.
• Strong written and verbal communication; able to present status and risk to stakeholders.
• Self‑starter who can own QA independently, while still collaborating closely with devs and speaking up on quality.

Responsibilities

• Execute manual test cases
• Apply API testing tools
• Integrate tests in CI/CD
• Build test frameworks
• Conduct performance testing
• Implement security testing
• Understand system under test
• Author test strategy docs
• Coordinate release readiness
• Own QA for full feature
• Follow test standards
• Ensure HIPAA test coverage
• Define quality metrics
• Improve QA processes
• Validate app/prod parity
• Partner with dev engineers
• Collaborate with product team
• Partner across squads
• Communicate test results
• Understand release goals
• Contribute to QA planning
• Shape test automation strategy

Skills

Python

UI automation

Playwright

Selenium

Cypress

API testing

CI/CD

Test automation

Documentation

Communication

Tools

Jira

Zephyr

Locust

Kubernetes

Argo CD

AWS

Selenium

Job description

PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers – spanning medical practices, hospitals, and health systems – and $100 million+ in annual revenue.

PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications – including messages, pages, calls, and alerts – to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians.

Leading analyst firms like Gartner and KLAS Research have consistently validated our approach:

• In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant for Clinical Communication and Collaboration – the clear segment leader.
• PerfectServe also received two Best in KLAS awards in 2026 – one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years.

At PerfectServe, you’ll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don’t have to be in product to make in impact – everybody at PerfectServe contributes to important work that moves the business forward.

If you’re looking for a well-established, tech-forward company full of smart people doing meaningful work, you’ve found the right place!

Role Overview

PerfectServe is seeking a Senior QA Engineer to ensure the quality, reliability, and safety of PerfectServe’s products through rigorous manual and automated testing. As a senior individual contributor, you will own complex work end-to-end, raise the quality bar, and mentor those around you.

The QA team is 100% manual today. This hire will build the test automation capability from the ground up and, over time, will be the sole QA engineer on the team, owning quality independently while working closely with developers.

In a healthcare SaaS environment where reliability and security affect patient care, this role is held to a high standard. Success means consistently demonstrating the responsibilities below, combining technical depth with collaboration, communication, and sound judgment, rather than excelling in any one area alone.

Core Responsibilities

Technical

• Execute manual test cases
• Apply API testing tools
• Integrate tests in CI/CD
• Build test frameworks
• Conduct performance testing
• Implement security testing
• Understand system under test
• Author test strategy docs

Delivery & Execution

• Execute assigned test plans
• Write own test plans
• Manage test coverage
• Coordinate release readiness
• Own QA for full feature

Quality & Standards

• Follow test standards
• Ensure HIPAA test coverage
• Define quality metrics
• Improve QA processes
• Validate app/prod parity
• Partner with dev engineers
• Collaborate with product team
• Partner across squads

Communication

• Communicate test results
• Understand release goals
• Contribute to QA planning
• Shape test automation strategy

Qualifications

Required

• 5+ years of professional QA engineering experience, including ownership of complex work end-to-end.
• Hands‑on experience executing test cases and documenting defects clearly.
• Experience with test automation, API testing, and CI/CD integration.
• Experience building test frameworks from the ground up.
• Python for test automation.
• Hands‑on experience building UI/end-to-end automation with Playwright, Selenium, or Cypress.
• Understanding of QA methodologies and quality metrics.
• Strong written and verbal communication; able to present status and risk to stakeholders.
• Self‑starter who can own QA independently, while still collaborating closely with devs and speaking up on quality.

Preferred

• Experience testing in a HIPAA/HITRUST‑regulated healthcare environment.
• Performance and security testing experience.

Nice to Have

• Twilio, telephony/VoIP, or call center software experience, especially automating real call flows.
• Jira and Zephyr.
• AWS, plus any Kubernetes or Argo CD exposure.
• Performance testing with any tool (the team uses Locust)

Why This Role

This role offers the chance to grow both your impact and your craft. You will take on progressively harder problems, work alongside strong colleagues, and see your contributions matter beyond your immediate team – because quality engineering done well is a direct contribution to safer, more reliable care.

Why Join PerfectServe?

At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission‑driven team in an environment that values growth, transparency, and innovation.

We offer a salary range of $100,000–$130,000 USD per year, with compensation tailored to your background, strengths, and growth potential. This range reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. Compensation is determined by several factors, including experience, skills, and team impact. We regularly review compensation to ensure fairness and consistency. Current employees with questions are encouraged to connect with their manager or People Operations.

• Remote first work environment
• Health, Dental, Vision, Life and Disability Insurance options available day one.
• 401K – with match and immediately vested.
• 17 company holidays, 2 floating holidays plus competitive paid time off policy
• Internal Advancement Opportunities

PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in PerfectServe’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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