Senior QA Engineer

Ntconsult; San Diego (CA); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Ntconsult is hiring a proactive QA professional focused on manual testing and robust support processes for insurance claims workflows. You will validate REST/SOAP APIs, perform end-to-end testing of web applications, and help define QA KPIs while communicating with global teams.

You will contribute to QA and technical support process optimization, with a strong emphasis on detail, analytical thinking, and clear English communication across borders.

Qualifications

• 5+ years of manual quality assurance with test design and execution.
• Expertise in manual API testing using REST and SOAP services.
• Experience with SOAP web service testing via manual methods.
• Strong attention to detail and analytical thinking.
• Excellent written and spoken English for international collaboration.
• Ability to troubleshoot complex technical issues.

Responsibilities

• Design and execute comprehensive manual test scenarios using structured methods.
• Perform thorough manual validation of RESTful APIs (POST, DELETE, etc.) and SOAP services; craft detailed test cases.
• Conduct manual end-to-end testing across web apps and UI workflows.
• Identify edge cases and hidden requirements through exploration and test design.
• Collaborate with developers to define test coverage KPIs and suggest quality improvements.
• Provide technical support for claims handling procedures and document solutions.
• Contribute to QA workflow and technical support process optimization.
• Communicate clearly in English with international teams; work independently with minimal supervision.
• Document and track defects with reproduction steps; coordinate resolution with dev teams.

Skills

Manual QA testing

REST API testing

SOAP testing

Test case design

Attention to detail

English communication

Troubleshooting

Manual end-to-end testing

QA workflows

Tools

Postman

Insomnia

Selenium

Rest Assured

Playwright

Jenkins

GitHub Actions

JMeter

Gatling

defect tracking & test management

Job description

The company:

We are a global custom software development and IT project staffing organization without geographic restrictions; we operate globally, navigating technology and business challenges with expertise. Our U.S. headquarters are in San Diego, California and we also have strategically located development centers in Brazil, Mexico, Peru, and Uruguay. Our Latin America headquarters are based in Porto Alegre, Brazil, with a branch in São Paulo. For over two decades, we have been globally recognized in the software and innovation market for delivering projects with added value, crafted by agile teams of skilled professionals. Check out our international page at www.ntconsultcorp.com .

Project:

We're seeking a proactive, hands‑on QA professional who excels in manual testing methodologies and can contribute to building robust technical support processes for our insurance claims handling operations. The successful candidate will be detail-oriented, possess strong analytical skills, and demonstrate the ability to work effectively in both quality assurance and technical support capacities.

Responsibilities:

• Design and execute comprehensive manual test scenarios using structured methodologies
• Perform thorough manual validation of RESTful APIs (POST, DELETE, etc.) and SOAP services, creating detailed and robust test cases through hands‑on testing approaches.
• Conduct manual end-to-end testing across web applications and user interfaces, ensuring comprehensive coverage of user workflows and business processes.
• Identify edge cases and hidden requirements within test flows through meticulous manual exploration and systematic test case design.
• Collaborate with development teams to define test coverage KPIs and suggest quality improvements based on manual testing insights.
• Provide technical support for claims handling procedures, troubleshooting issues and documenting solutions for internal teams.
• Contribute to process definition and optimization of QA workflows and technical support procedures within the insurance claims domain.
• Communicate clearly in English with international teams and work independently with minimal supervision.
• Document and track defects with detailed reproduction steps and collaborate with development teams for resolution.

Requirements:

• 5+ years of experience in manual quality assurance with a strong foundation in test case design and execution.
• Expertise in manual API testing using tools like Postman, Insomnia, or similar platforms for REST and SOAP service validation.
• Experience with SOAP web service testing through manual approaches and testing tools.
• Exceptional attention to detail and critical thinking in identifying testing coverage gaps and potential issues.
• Advanced written and spoken English for effective communication with international stakeholders.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.

Nice to Have:

• Automation testing experience with tools such as Selenium, Rest Assured, and Playwright.
• Experience working in insurance or financial services with an understanding of claims processing workflows.
• Process definition and optimization experience, particularly in establishing QA workflows and technical support procedures.
• Technical support background with experience in customer‑facing or internal support roles.
• Workflow optimization skills with the ability to identify and suggest/implement process improvements.
• Familiarity with CI/CD pipelines, including Jenkins, GitHub Actions, or similar tools.
• Experience with performance testing tools like JMeter or Gatling for non‑functional testing.
• Knowledge of BDD frameworks and collaborative testing approaches.
• Experience with defect tracking systems and test management tools.
• Understanding of Agile/Scrum methodologies and participation in sprint planning and retrospectives.