Senior QA Analyst

Remote; San Francisco (CA); On-site; USD 110,000 - 180,000; Full time

Job summary

ArcTouch, a specialist studio within AKQA Group, is seeking a QA-focused professional to join its talented team in San Francisco. You will design and execute manual and automated test strategies, including accessibility testing per WCAG, performance testing, and backend/API validation.

The role emphasizes collaboration with product managers, designers, and engineers, leveraging BDD with Gherkin and POM-based automation using Appium, Selenium, and Cypress.

Qualifications

• Proficient in building and executing manual and automated test scenarios.
• Experience with accessibility testing and WCAG guidelines.
• Design and run performance tests across multiple projects.
• Backend/API testing and database validation experience.
• Familiarity with BDD, Gherkin, and POM patterns.
• Ability to leverage AI tools to accelerate test creation and data synthesis.

Responsibilities

• Create comprehensive test cases from user stories and acceptance criteria.
• Execute manual and automated test scenarios, covering positive and negative paths.
• Perform accessibility, performance, API, and backend testing to ensure quality.
• Collaborate with product managers, designers, and engineers to review requirements.
• Develop and maintain automated test suites using Appium, Selenium, Cypress.
• Apply Page Object Model design in test automation frameworks.

Skills

Automation testing

API testing

Performance testing

BDD

Tools

Appium

Selenium

Cypress

Gherkin

Job description

WANTED: Thinkers, Builders & Dreamers

[This is a position for our Talent Pool. Once you begin the process with us, you'll go through our interview process and, if approved, you'll be added to our Talent Pool. As soon as we receive an opportunity that matches your profile, you'll be among the first candidates we contact to move forward.] For over 15 years, ArcTouch has created lovable apps, websites, and connected experiences for world-class companies, leading brands, and innovative startups. See some of our work.

Since launching our first app in 2009, we’ve followed these core beliefs:

• Create lovable products, the perfect blend of something useful and delightful that forges meaningful connections with users.
• Be a lovable company where amazing teams of diverse individuals collaborate every day to create something we can be proud of.

ArcTouch is a specialty studio that is part of the award-winning AKQA Group.

If you're passionate about building lovable products, we want you to join us!

Know the QA Team

The QA team works on a dynamic project ecosystem with all sorts of technologies, frameworks, and duration. We interact daily with product managers, designers, and engineers, architecting solutions with our customers’ team. Our culture brings fellowship as one of the values so yes, we're always counting on the support of 25+ QAs in our unique environment: one person's problem is the whole team's problem. Our current biggest technical challenge is to implement automation across multiple projects and create go-to solutions that solve most issues in different contexts and processes. And we not only have weekly meetings to discuss cross-project solutions but it's part of our company DNA to help each other at every opportunity.

Role Expectations

• Apply your QA process knowledge to create comprehensive test cases, identifying and covering all relevant business rules within user stories. Write and execute manual and automated test scenarios, encompassing both positive and negative flows.
• Conduct accessibility testing to ensure our products meet WCAG guidelines and are usable by individuals with disabilities. This includes evaluating for screen reader compatibility, keyboard navigation, and sufficient color contrast.
• Design and execute performance tests to assess application responsiveness, stability, and scalability under various load conditions. Identify performance bottlenecks and provide recommendations for optimization.
• Perform backend testing, including API testing and database validation, to ensure data integrity, security, and proper functionality of server-side components.
• Support the development team by proactively identifying potential scenarios, edge cases, and technical requirements that may impact product quality. Participate in code reviews and contribute to a culture of quality.
• Leverage your BDD skills to create Gherkin test cases and implement robust test automation using Page Object Model (POM) design patterns with frameworks like Appium, Selenium, Cypress, or other preferred tools. Contribute to the development and maintenance of our automated test suite.
• Develop and implement comprehensive testing strategies that proactively identify and mitigate potential risks to project quality. Utilize appropriate testing methodologies and tools to ensure thorough coverage.
• Continuously evaluate and improve testing processes, suggesting innovative solutions and advocating for quality best practices. Stay up-to-date with the latest testing trends and technologies.
• Leverage generative AI tools and LLMs (e.g., Cursor, GitHub Copilot, ChatGPT, Claude) to accelerate test case generation, draft automated test scripts, and synthesize complex test data.
• Validate LLM inputs/outputs (prompt engineering testing), identify hallucinations, and test for bias, toxicity, and edge cases in AI responses
• Explores potential benefits and opportunities to improve the process using AI
• Ensure the responsible and ethical use of AI tools, maintaining transparency, accuracy, and human oversight in quality processes
• Use your advanced English skills to communicate effectively with stakeholders both within and outside of ArcTouch. Collaborate effectively with cross-functional teams to ensure alignment on quality goals.
• Proactively identify and address quality challenges, demonstrating a hands-on approach to problem-solving. Analyze complex project decisions, assess potential risks, and make informed recommendations.
• Adapt standard QA processes to specific project contexts, understanding the impact, risks, and required analysis for each adjustment. Demonstrate flexibility in working as the sole QA on smaller projects or as part of a larger team on more complex initiatives.
• Champion product quality throughout the team, fostering a culture of quality and inspiring others to become quality enthusiasts. Share your expertise and mentor junior team members, leading by example.

Why work for us? Simple: We love what we do.

Make sure to check out our employee reviews on Glassdoor to find out why they love working for ArcTouch.

ArcTouch is an Equal Opportunity Employer (EOE). Applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity and gender expression, disability, or veteran status.

Come join us!