Senior Python Support Engineer — Onsite SF

Motion Recruitment; San Francisco (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Motion Recruitment is seeking a Senior Support Engineer in San Francisco to own a high-volume, on-site technical support role for a fast-growing software platform. You’ll troubleshoot complex issues, read code with Python, and partner with Engineering and leadership to drive scalable support processes.

This is not a traditional help desk. You’ll work directly with enterprise customers, lead onboarding, and help shape product reliability while thriving in a fast-paced startup environment with

Qualifications

• 2+ years of experience in Technical Support Engineering, Software Support, Product Support, or a similar technical customer-facing role.
• Experience working at a startup or high-growth technology company.
• Strong Python experience, including the ability to read code and use it for debugging and troubleshooting.

Responsibilities

• Own and troubleshoot a high volume of technical customer support requests.
• Work directly with enterprise customers through support channels and regular customer calls.
• Lead technical onboarding for enterprise customers, including setting up support workflows and integrating communication channels with ticketing systems.
• Diagnose and resolve product bugs, technical issues, integration challenges, and configuration problems.
• Use Python to read code, investigate issues, and debug technical problems.
• Support an on-premise software product across different versions and customer environments.
• Work closely with Engineering, Product, and technical leadership to identify bugs, communicate customer issues, and drive problems through resolution.
• Take ownership of customer issues from initial investigation through resolution rather than simply escalating problems.
• Identify recurring issues and proactively improve support processes, documentation, and workflows.
• Help establish and scale support processes as the company continues to grow.
• Provide technical guidance to customers and help them get the most value from the platform.
• Communicate complex technical issues clearly to both technical and non-technical audiences.

Skills

Python

Debugging

Technical communication

Ownership

Customer facing

Startup experience

Tools

Ticketing systems

On-premise environments

Code reading

Job description

Motion Recruitment is seeking a Senior Support Engineer in San Francisco to own a high-volume, on-site technical support role for a fast-growing software platform. You’ll troubleshoot complex issues, read code with Python, and partner with Engineering and leadership to drive scalable support processes.

This is not a traditional help desk. You’ll work directly with enterprise customers, lead onboarding, and help shape product reliability while thriving in a fast-paced startup environment with