Public Safety (Security) Officer - Unarmed

aah; South Carolina; On-site; USD 30,000 - 45,000; Full time

Job summary

Advocate Health is seeking a dedicated Security Officer to protect patients, visitors, and staff across our facilities in South Carolina. The role emphasizes professionalism, de-escalation, and adherence to safety policies while delivering compassionate service in challenging situations.

Responsibilities include patrols, incident reporting, coordination with law enforcement, emergency response, and supporting a safe, therapeutic environment. Requires HS diploma and IAHSS CHSO within 2 years.

Qualifications

• 1 year of experience in security, public safety, or customer service handling emergent situations and protecting people and property.
• High school diploma or GED required; relevant certifications preferred.
• Liaises with law enforcement and medical staff as appropriate; strong safety mindset required.

Responsibilities

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion.
• Performs interior and exterior patrols, identifies hazards, and manages safety inspections.
• Responds to emergencies, de-escalates situations, and assists with crisis management.
• Investigates incidents and completes reports; escalates to leadership with documentation.
• Liaises with law enforcement and first responders to ensure policy compliance and safety.
• Maintains training standards for radio, de-escalation, CPR, and restraint equipment.

Skills

Emotional intelligence

Patient-centered safety

Team collaboration

Calm under pressure

Education

High school diploma or GED

Job description

Full time

Benefits Eligible: Yes

Hou rs Per Week: 40

Schedule Details/Additional Information: While we aim to consider shift preferences when possible, schedules may include different shifts based on operational needs and coverage requirements. Opportunities for overtime and shift differentials may be available.

Pay Range: $21.85 - $32.80

Major Responsibilities

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.
• Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service- oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair.
• Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches. Assists team members, patients, and visitors by providing information, directions, and physical help. Ensures traffic control, monitors conduct of visitors on premises and confronts unauthorized persons for questioning.
• Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
• Serves as a primary resource for de-escalation, utilizing use of force when necessary (e.g. conducted electrical weapon (CEW), handcuffing).
• Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
• Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
• Investigates incidents that occur on Advocate Health property and completes timely and accurate reports. Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
• Performs liaison rounding duties to cultivate close partnerships with all departments and units. Delivers security awareness education to team members to leverage their assistance in the overall security of the site.
• Liaisons with federal, state, and local law enforcement and first responder agencies. Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
• Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control (e.g. "STOP the BLEED"), CPR, application of clinical restraints, conducted energy weapon (e.g. TASER), to include training on any/all department-issued equipment and/or requirements identified in training academy and the Annual Training Plan.
• Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.

Licensure, Registration, and/or Certification Required

• Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role. Recertification is not required.
• A valid driver's license issued by the Division of Motor Vehicle.
• For Illinois teammates must have completed State of Illinois 20-hour Basic Security Officer course
• For Illinois teammates: Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
• For Wisconsin teammates: Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ)
• Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire and periodically thereafter.

Education Required

High school graduate or GED

Experience Required

Typically requires 1 years of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates and/or property.

Knowledge, Skills & Abilities Required

• An above average level of emotional intelligence, including empathetic and compassionate responses to teammate , visitor, and patient incidents.
• The ability to function in a work environment in which we maximize teammate talent, treat each other with respect, and care for one another like family and with kindness.
• A daily commitment to patient-centered safety practices.
• Collaborative work with medical staff and external law enforcement, as appropriate .
• The ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment for everyone in the facility .
• The ability to int