Senior PSR- Patient Service Representative- Thoracic Oncology

OU Medicine; Oklahoma City (OK); On-site; USD 35,000 - 45,000; Full time

Job summary

A prominent healthcare facility in Oklahoma City is seeking a Senior Patient Service Representative for the Thoracic Oncology department. This role involves coordinating patient schedules, managing clerical tasks, and ensuring a smooth clinic operation. The ideal candidate will have strong customer service skills and experience in a clinical setting, contributing to patient care and administrative efficiency.

Benefits

PTO

401(k)

Medical Plans

Dental Plans

Qualifications

• 3-5 years in customer service, including at least 6 months in a clinical setting.

Responsibilities

• Schedules patient appointments and manages provider schedules.
• Processes payments and handles insurance documentation.
• Maintains patient charts and files documents.

Skills

Communication

Customer Service Orientation

Interpersonal Skills

Proficiency in Microsoft Office

Education

High School Diploma or GED

Job description

Position Title: Senior PSR- Patient Service Representative- Thoracic Oncology

Department: SCC Clinic Patient Services

Job Description:

General Description: Coordinates schedules of patients in and out-patients clinic and provides clerical assistance to ensure the smooth operation of the facility.

Essential Responsibilities:

1. Scheduling: Schedules patient appointments via telephone or in person, provides clinic operation information, updates patient demographics, answers calls, and manages provider schedules.
2. Check In/Check Out: Greets patients, processes payments, manages encounter forms, codes procedures, secures signatures, handles insurance documentation, and prepares billing and deposits.
3. Filing and Organization: Manages patient charts, copies records, files documents, and prepares charts for new and inactive patients.
4. Referrals and Authorizations: Discusses financial accounts, verifies insurance, secures referrals, and collects proof of income for sliding scale discounts.
5. Miscellaneous: Dispenses supplies, types notes, makes immunization cards, manages mail, and maintains supply levels.
6. All Areas: Maintains professional communication with patients and staff, promotes teamwork, upholds confidentiality, and participates in professional development.

General Responsibilities:

• Performs other duties as assigned.

Minimum Requirements:

Education: High School Diploma or GED.

Experience: 3-5 years in customer service, including at least 6 months in a clinical setting.

Licensure/Certifications/Registrations: None required.

Knowledge, Skills & Abilities: Good communication skills, customer service orientation, interpersonal skills, proficiency in Microsoft Office.

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OU Health offers a comprehensive benefits package, including PTO, 401(k), medical and dental plans, among others, supporting your well-being and that of your family.