Senior Provider Relations Representative - Austin Texas

Health Care Service Corp.; Austin (TX); On-site; USD 63,000 - 114,000; Full time

Job summary

Health Care Service Corporation in Austin, TX seeks a provider relations specialist to develop and maintain cooperative relationships with providers and to facilitate business with HCSC. You will establish provider relationships to support network performance and serve as a resource for provider concerns.

Travel within the area is required. A Bachelor’s degree in business or 6 years leadership experience plus 4 years in healthcare settings are required.

Qualifications

• Bachelor’s degree in business OR 6 years leadership experience.
• 4 years’ experience in claims, customer service, physician office or hospital or healthcare environment.
• 3 years’ experience in provider relations, including contracting and reimbursement issues.
• Ability to negotiate and contract with healthcare providers.
• Platform skills; organizational and planning skills; and ability to take initiative and work independently.
• Ability to multi-task; meet deadlines and work well under pressure.
• Ability and willingness to travel within assigned areas of responsibility, including overnight stays.
• PC proficiency to include Microsoft Office

Responsibilities

• Develop and maintain cooperative working relationships with providers while facilitating and enhancing provider ease of doing business with HCSC.
• Establish and maintain provider relationships to support network performance.
• Serve as a resource and point of escalation for provider concerns, issue tracking and resolution.
• Educate and train providers, identify trends, and evaluate provider performance.
• Ensure operational and financial requirements are met.

Skills

Leadership experience

Negotiation

Multi-tasking

Organizational skills

Initiative

Travel willingness

Microsoft Office proficiency

Education

Bachelor’s degree in business

Tools

Microsoft Office

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position is based in Austin Texas and is responsible for providing support, as well as developing and maintaining cooperative working relationships with providers while facilitating and enhancing provider ease of doing business with HCSC. This includes establishing and maintaining provider relationships to support network performance, serving as a resource and point of escalation for provider concerns, issue tracking and resolution, educating and training providers, identifying trends, and evaluating provider performance to ensure operational and financial requirements are met.

Required Job Qualifications

• Bachelor’s degree in business OR 6 years leadership experience.
• 4 years’ experience in claims, customer service, physician office or hospital or healthcare environment.
• 3 years’ experience in a position which requires in-depth physician/provider relations, including but not limited to, contracting and reimbursement issues.
• Ability to negotiate and contract with healthcare providers.
• Platform skills; organizational and planning skills; and ability to take initiative and work independently.
• Ability to multi-task; meet deadlines and work well under pressure.
• Ability and willingness to travel within assigned areas of responsibility, including overnight stays.
• PC proficiency to include Microsoft Office

Preferred Job Qualifications

• Extensive Medicare and Medicaid claims experience, including demonstrated expertise interpreting claims outcomes, resolving claim issues, and navigating government program requirements.
• Advanced knowledge of healthcare claims processing systems and claims workflows, with the ability to investigate, analyze, and resolve complex provider claim issues.
• Strong understanding of provider reimbursement methodologies, payment policies, and financial impacts affecting provider organizations.
• Demonstrated success building and maintaining relationships with physician groups, hospitals, health systems, and provider leadership.
• Experience working with healthcare contracting, reimbursement methodologies, provider network operations, and managed care environments.
• Experience conducting provider education, training sessions, presentations, and face-to-face provider consultations.
• Knowledge of BCBSTX claims processing systems preferred.

Client-site Location

This is a field-based position in the Austin Texas market that requires provider office visits. Consideration for this role requires residency in Austin Texas.

Sponsorship

Sponsorship is not available #LI-KW1 #INAK

Pay Transparency Statement

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. This position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii.

Base Pay Range $63,300.00 - $114,300.00 Exact compensation may vary based on skills, experience, and location.

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For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans.

To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment.

HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants.

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned.

All applications, including resumes, must be submitted through HCSC's Career website on-line application process.

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Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas, Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association © Copyright 2025 Health Care Service Corporation. All Rights Reserved.