Senior Property & Specialty Claims Expert

aig; San Juan (PR); On-site; USD 60,000 - 95,000; Full time

Job summary

American International Group (AIG) seeks an experienced claims professional to manage complex Property & Specialty claims in Puerto Rico. You will interpret policy language, coordinate direct and reinsurance components, and mentor junior staff while maintaining compliant documentation.

The ideal candidate brings vast claims experience, bilingual English/Spanish skills, and strong analytical abilities to negotiate fair outcomes and support surge operations within a global insurer.

Qualifications

• Bachelor’s Degree or equivalent combination of experience and studies.
• This position is suitable for candidates with vast experience in claims handling.
• Adjusters License preferred.
• Policy language skills enabling accurate and consistent policy wording interpretation.
• Knowledge of insurance regulatory requirements in Puerto Rico.
• Proficient in all Microsoft applications (Word, Excel, PowerPoint, etc.).
• Analytical and problem-solving capabilities with a strong attention to detail.
• Demonstrated ability to collaborate with other units within/outside the department and companywide.
• Exceedingly customer service oriented.

Responsibilities

• Manage complex Property & Specialty claims, including commercial property, catastrophe-related losses, business interruption, extra expense, and specialized risk segments.
• Conduct detailed coverage analysis, interpreting policy language, endorsements, exclusions, and reinsurance participation.
• Evaluate complex damages using engineering reports, forensic analysis, field inspections, and expert consultations.
• Coordinate direct and reinsurance claim components, including facultative placements and reporting requirements.
• Prepare coverage positions, settlement recommendations, and regulatory-compliant documentation for internal and external stakeholders.
• Lead negotiations with insureds, brokers, vendors, and legal representatives to achieve fair and timely claim outcomes.
• Support catastrophe surge operations, providing technical expertise during high-volume periods.
• Maintain accurate digital claim files in OneView and other AIG systems, ensuring compliance with audit and regulatory standards.
• Mentor junior team members, providing guidance on coverage, investigation techniques, and technical claims handling.
• Any other related tasks required by AIG management.

Skills

Bilingual (English and Spanish)

Analytical problem-solving

Communication skills

Collaboration

Education

Bachelor’s Degree or equivalent

Adjusters License Preferred

Tools

Microsoft Office

Job description

American International Group (AIG) seeks an experienced claims professional to manage complex Property & Specialty claims in Puerto Rico. You will interpret policy language, coordinate direct and reinsurance components, and mentor junior staff while maintaining compliant documentation.

The ideal candidate brings vast claims experience, bilingual English/Spanish skills, and strong analytical abilities to negotiate fair outcomes and support surge operations within a global insurer.