Senior Property Manager – Class A Office (Dallas)

Hillwood Urban; Dallas (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading real estate company in Dallas seeks a Senior Property Manager for a newly constructed Class AA commercial office building. This role focuses on delivering exceptional property management services, tenant satisfaction, and operational efficiency, ideal for a proactive team player with strong customer service skills and relevant experience.

Qualifications

• 5–7 years of experience in commercial property management, particularly Class A assets.
• Proficient in Microsoft Office, especially Excel; experience with Yardi and AvidXchange is preferred.
• RPA or CPM designation preferred, willing to pursue.

Responsibilities

• Manage daily operations of a Class A office building, ensuring tenant satisfaction.
• Coordinate vendor contracts, monitor performance, and conduct property inspections.
• Process invoices and participate in budgeting and financial reporting.

Skills

Customer service orientation

Communication skills

Interpersonal skills

Organizational skills

Problem-solving skills

Education

Bachelor’s degree or equivalent work experience

5–7 years of experience in commercial property management

Tools

Microsoft Office Suite

Yardi

AvidXchange

Job description

Senior Property Manager – Class A Office (Dallas)

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Company Overview:

Hillwood Urban is a full-service commercial real estate company founded in the legacy of Hillwood. Leveraging our deep roots in commercial investment and development, we are a real estate company built from our core values and focused on the evolving needs of our clients. A Perot company, Hillwood Urban operates with integrity and accountability, employing innovative thinking and an unwavering commitment to quality. For additional information, visit www.hillwoodurban.com.

Position Summary:

Hillwood Urban is seeking an experienced and service-oriented Senior Property Manager to manage the daily operations of a newly constructed Class AA commercial office building located in Uptown Dallas, Texas. Reporting to the Director of Property Management, this individual will be responsible for delivering high-quality property management services with a focus on tenant satisfaction, operational efficiency, and financial performance. The ideal candidate will be a proactive team player with a strong customer service mindset, business acumen, and a passion for excellence.

Responsibilities:

• Maintain accurate and organized property files, including leases, vendor contracts, and compliance documentation.
• Maintain current tenant and vendor contact information and ensure proper Certificates of Insurance are on file and compliant.
• Enforce building rules and regulations and support security, safety, and emergency protocols.
• Input and manage tenant work orders through the building management system and monitor resolution timelines.
• Coordinate and review bid proposals, negotiate vendor contracts, and monitor performance of third-party service providers.
• Conduct regular property inspections to identify maintenance needs, ensure cleanliness, and prevent potential issues.
• Respond to all tenant inquiries and service requests in a timely and professional manner.
• Assist in the oversight of on-site personnel and service teams.
• Oversee daily property operations, ensuring all building functions and services are delivered to a high standard.

Financial Management:

• Process and code invoices using the designated accounts payable system in alignment with approved budgets.
• Review tenant accounts receivable and manage collection efforts, including direct outreach and documentation.
• Assist with monthly financial reporting and tracking of operating expenses, capital projects, and tenant bill-backs.
• Support the preparation of annual operating and capital budgets, as well as year-end expense reconciliations.

Tenant Relations and Retention:

• Maintain and update tenant welcome materials, handbooks, and contact lists.
• Serve as a primary point of contact for tenants, responding promptly to inquiries, service requests, and concerns.
• Coordinate tenant move-ins and move-outs, including logistics for furniture delivery and vendor access.
• Manage operations of shared amenity spaces, including tenant lounges, rooftop terraces, and fitness centers.
• Plan and execute tenant appreciation events, holiday programs, and building-wide communications.
• Foster strong relationships with tenants to promote satisfaction, renewals, and long-term retention.

Required Skills and Abilities:

• Strong customer service orientation with a professional and polished demeanor.
• Excellent verbal and written communication skills; able to effectively engage with tenants, vendors, contractors, and internal stakeholders.
• Strong interpersonal skills and ability to foster collaborative relationships across departments.
• Highly organized and detail-oriented, with the ability to manage multiple priorities, deadlines, and operational workflows.
• Demonstrated ability to hold vendors accountable to service-level expectations.
• Familiarity with property budgeting, financial reporting, invoice processing, and accounts receivable follow-up.
• Strong analytical and problem-solving skills with a proactive, solution-oriented mindset.
• Adaptable and calm under pressure, with strong follow-through and ownership from task initiation to completion.
• Proficient in Microsoft Office Suite, particularly Excel; experience with Yardi and AvidXchange preferred.

Education and Experience:

• Bachelor’s degree preferred or equivalent work experience.
• Minimum of 5–7 years of experience in commercial property management, preferably with Class A office assets.
• Experience with lease administration, budgeting, and vendor management.
• RPA (Real Property Administrator) or CPM (Certified Property Manager) designation preferred, or willingness to pursue.
• Active or future involvement with industry organizations like IREM or BOMA encouraged.

EEO Statement:

Hillwood is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, disability, sexual orientation, gender identity, or any other characteristic protected by law.