Senior Property Manager

EPI Networking; Whitehall (Lehigh County); On-site; USD 75,000 - 100,000; Full time

Job summary

The Community Manager role at a Garden Style property oversees operations for a 300-unit community in the Lehigh County area. The position focuses on leading staff, coordinating maintenance, and ensuring tenant satisfaction while aligning with company goals.

Responsibilities include leasing oversight, budgeting, compliance with housing laws, and implementing safety and sustainability practices. The role requires 5–10 years in property management, strong communication, and a valid driver’s

Qualifications

• Five to ten years of experience as a Community Manager in a residential, hospitality, or similar industry.
• High school diploma or equivalent; college degree may be preferred.
• Strong communication and customer service skills are essential.
• Knowledge of Fair Housing laws and related regulations.
• Proficiency in Office Suite and leasing/marketing software.

Responsibilities

• Oversee and manage employees by assigning tasks and monitoring performance.
• Coordinate property maintenance and improvements to meet standards.
• Manage tenant relations and respond to requests promptly.
• Negotiate leases and contracts; coordinate marketing efforts.
• Develop and manage the property budget and report financial performance.

Skills

Communication

Customer service

Personnel management

Education

High school diploma

College degree preferred

Tools

Yardi

Office Suite

Job description

We are seeking a full-time Community Manager to work at a Garden Style property with ~300 units. The Community Manager will be responsible for a variety of duties to ensure we are meeting our company goals.

Compensation:

• $75,000-$100,000 annualized compensation.

Community Manager - Job Description

• Personnel Management: Oversee and manage employees by assigning tasks and following up on their performance.
• Property Maintenance: Inspect and arrange maintenance to meet standards and coordinate property improvements as needed.
• Tenant Relations: Manage day-to-day operations and tenant relations by coordinating tenant requests, dispatching work orders, and establishing a positive relationship with tenants.
• Administrative Tasks: Produce and maintain various forms, spreadsheets, and information packages. Manage the filing system for leases, tenants, insurance certificates, vendors, and contracts.
• Leasing and Contracts: Negotiate tenant leases and contracts in a timely and reliable manner, determine the needs of prospective tenants, and provide information on all aspects of properties.
• Marketing: Advise upper management on the advertising and marketing of vacant spaces, coordinate staff to present properties in a positive light, and stay knowledgeable of the property market status.
• Financial Management: Oversee the financial aspects of a property, including collecting receivable accounts and managing operating expenses. Report periodically on financial performance.
• Industry Knowledge: Stay knowledgeable of local industry standards, including property rental values and amenity standards.
• Compliance: Maintain learning compliance by completing required courses on a timely basis, including Fair Housing Laws, Landlord & Tenant Laws, OSHA Safety Guidelines, and Equal Opportunity Laws.
• Reporting: Complete an incident report for any major occurrence at the property and submit it to the Vice President, Regional Director, and HR.
• Budget Management: Develop and manage the property budget, including forecasting and controlling expenses.
• Customer Service: Provide exceptional customer service to tenants, visitors, and vendors and resolve any issues or complaints in a timely and professional manner.
• Property Safety: Ensure the safety and security of the property and its tenants by implementing and enforcing safety policies and procedures.
• Event Planning: Plan and coordinate community events, such as social gatherings, to enhance the tenant experience and promote a positive community atmosphere.
• Legal Compliance: Ensure that the property and its operations are in compliance with all local, state, and federal laws and regulations, including health and safety regulations, fair housing laws, and environmental regulations.
• Reporting: Prepare and submit regular reports to management on the status of the property, including occupancy rates, maintenance issues, and financial performance.
• Sustainability: Implement and promote sustainable practices, such as energy efficiency and waste reduction, to reduce the property's environmental impact and lower operating costs.
• Vendor Management: Develop and manage relationships with vendors, such as maintenance contractors, to ensure the efficient and cost-effective operation of the property.
• Software Management: Utilize Yardi and other property management software, as well as CRM software for customer service, to manage property operations and communications with tenants and vendors. Stay up to date on new software and technology as needed.
• Miscellaneous Tasks: Handle special projects or assignments as requested by management.

Qualifications

• Five to ten years of experience as a Community Manager in a residential, hospitality, or similar industry.
• A high school diploma or equivalent is typically required, but a college degree may be preferred or required.
• Strong communication and customer service skills are essential, as the Community Manager will need to manage employees, residents, potential residents, and Vendors.
• The Community Manager should have a thorough understanding of Fair Housing laws and regulations, as well as other pertinent rules and regulations.
• The Community Manager should be proficient in Office Suite and software programs used for managing leasing and marketing activities.
• The Community Manager should have a valid driver's license and reliable transportation.
• The Community Manager should be able to lift and move objects up to 25 pounds.

Typical Work:

• Environment/Conditions: In constant movement around the property visiting different work locations.
• Essential Functions/Physical Requirements: Walking property and inspecting units, touring the property, and meeting with applicants in person or via virtual tools.
• Equipment Used: Computers, phones, tablets, filing cabinets, copy machines, general office equipment, golf carts.

Scheduling:

• Employees will be working 5 days a week: Monday - Friday 9:00 am - 5:00 pm.
• They will be included in a rotation for servicing after-hour calls that may need to be addressed after regular business hours.
• Employees may be scheduled to work on weekends.